Customer Service Operator

Job Overview

We are a company providing medical services to travelers. As a Customer Service Operator, you will serve as the initial point of contact for our patients and clients, delivering friendly and efficient support.

Key Responsibilities

• Schedule teleconsultations through our platform for patients requesting service.
• Handle incoming phone calls from patients and clients.
• Respond to messages via WhatsApp and email.
• Provide information about services, availability, case statuses, and manage incidents or complaints.
• Forward inquiries that require medical evaluation to our medical team.

Requirements

• Residency in any Latin American country.
• Ability to work as an independent contractor/freelancer.
• Availability to work 8-hour shifts at either of these Madrid times: 11:00 to 19:00 or 19:00 to 02:00.
• Willingness to work Monday through Sunday on a rotating schedule of 5 workdays and 2 days off.
• Possession of a computer and headphones with a microphone.
• Strong communication, organizational, and customer-oriented skills.
• English proficiency is not mandatory but highly appreciated.

Benefits

• Fully remote work.
• Comprehensive training provided before starting.
• Continuous support from a professional team throughout the learning process.
• Chance to gain experience in customer service within the international healthcare sector.