Customer Advisor, Leave & Relief - Coffs Harbour, NSW

Role Overview

Join NAB as a Branch Customer Advisor supporting the Coffs Harbour location and nearby branches including South West Rocks and Kempsey. In this role, you will be empowered to positively impact customers and community members, while seizing opportunities to develop professionally and achieve your goals. Your focus will be delivering a seamless, tailored, and consistent customer experience every day.

Key Responsibilities

• Serve as the initial contact point for customers across the Coffs Harbour, South West Rocks, and Kempsey branches, centering all activities on customer needs.
• Recommend and facilitate appropriate banking products and services such as account openings, unsecured loans, and general banking transactions.
• Promote NAB's Smarter Banking digital and self-service options, ensuring customers benefit from secure and straightforward banking processes.

Candidate Profile

• Passionate about delivering exceptional, high-quality experiences for a diverse customer base.
• A dedicated team player with meticulous attention to detail, ensuring efficient and accurate transaction processing.
• Embraces customer-centric values with a strong regard for inclusion and diversity.

Working Hours and Location

Position primarily based at the Coffs Harbour branch, with responsibility extending to South West Rocks and Kempsey requiring travel; therefore, a valid driver's license and access to transportation are mandatory. Mileage expenses will be reimbursed. Scheduled working hours are Monday, Tuesday, Wednesday, and Friday from 09:00 to 16:30, and Thursday from 09:00 to 17:30.

Career Development and Benefits

• Access to tailored career enhancement programs tailored to customer advisors.
• Opportunities for skill upgrades and job mobility to support success.
• Exclusive financial incentives including discounts and favorable rates on home loans, credit cards, and insurance products.
• Wide-ranging perks including discounts on travel, fitness, events, and technology.
• Various leave options such as parental, religious, special, sporting activities, and volunteer leave.

Inclusion and Diversity

NAB fosters a workplace culture emphasizing equity and respect, celebrating individuality and authentic expression. Employee Resource Groups support an environment where diverse identities and backgrounds are embraced and valued.

Application Details

Early applications are encouraged as screening and interviews may begin prior to the advertisement closing. Unsolicited applications from recruitment agencies will not be considered. For accessibility adjustments or questions regarding the recruitment process, please contact the NAB Careers team directly.