Collection Specialist

About Qualifacts

Qualifacts specializes in behavioral health software and SaaS solutions designed to enhance clinical productivity, ensure compliance, facilitate state reporting, optimize billing, and provide business intelligence. Their portfolio includes the CareLogic®, Credible™, and InSync® platforms which serve a wide range of behavioral health, rehabilitative, and human services markets including non-profit Certified Community Behavioral Health Clinics (CCBHC) and a variety of for-profit enterprises. Serving over 2,500 customers and 75,000 providers who care for more than 6 million patients, Qualifacts has been recognized in the 2022 and 2023 Best in KLAS reports as a leading Behavioral Health EHR provider.

With over 20 years of industry experience, Qualifacts leverages innovative technology and comprehensive solutions to help customers achieve interoperability, improve efficiency and productivity, and maximize reimbursements.

Role Overview

The Collection Specialist will work onsite in the Vadodara office during the night shift hours of 6:30pm to 3:30am IST, Monday through Friday. This role centers on managing the company’s accounts receivable processes, ensuring accurate and timely collections, and handling cash receipt transactions efficiently. The position demands a deep understanding of the invoicing cycle and the ability to communicate and collaborate across teams.

Key Responsibilities

• Prepare, verify, post, and keep records of customer invoices, payments, and related accounts receivable transactions.
• Maintain comprehensive documentation to support the accuracy and completeness of accounts receivable activities.
• Develop and nurture effective customer relationships to facilitate smooth collections.
• Carry out collections on overdue accounts and initiate communication with customers to recover payments.
• Adhere to established collection and escalation procedures defined by the US Team.
• Address and resolve discrepancies related to invoices, payments, and credit adjustments.
• Take part in additional tasks and projects as delegated.

Qualifications and Requirements

• Minimum of 5 years’ experience in collections or accounts receivable within a multinational organization.
• Exceptional proficiency in written and verbal US English communication.
• High School Diploma or GED mandatory; a 4-year college degree is preferred.
• Demonstrated ability to communicate effectively across diverse groups.
• Experience working with ERP systems in operational contexts.
• Strong accounting knowledge and analytical capability; familiarity with Sage or Intacct accounting systems is advantageous.
• Excellent attention to detail and ability to deliver accurate work within deadlines.
• Skilled in building relationships and collaborating with various stakeholders.
• Self-motivated with the ability to prioritize tasks independently and make decisions with minimal supervision.
• Adaptability to fast-changing environments, with agility and openness to change.
• Goal-oriented mindset with a strong drive to meet targets.

Additional Information

This is a full-time, permanent, on-site role located in Vadodara, Gujarat, India. Remote applications will not be considered. The position operates on a night shift schedule from 6:30pm to 3:30am IST, five days a week.

Qualifacts is an equal opportunity employer committed to fostering diversity and creating an inclusive workplace environment.