Channel Team Lead - AMZL

Role Overview

This position involves identifying, onboarding, and managing retail store partnerships within a designated territory to expand business with Amazon's delivery network (AMZL). The Channel Team Lead will lead a multi-layer team to drive growth, operational excellence, and partner satisfaction through strategic account management and hands-on field engagement.

Key Responsibilities

• Identify potential retail stores and manage timely onboarding and induction processes.
• Develop and implement strategic plans to grow partner business and meet Amazon’s key performance indicators.
• Conduct regular field visits to stores to ensure business development and operational alignment.
• Provide comprehensive training and coaching on Amazon processes, products, and standard operating procedures.
• Collaborate with operations and cross-functional teams to support new product introductions and enhance network performance.
• Maintain and distribute reports detailing store performance metrics and network health, including actionable recommendations for improvement.
• Lead and mentor a team of associates to achieve performance targets and manage daily operations.
• Set clear expectations with store partners and maintain strong relationships to support mutual business growth.
• Work with stores to optimize operational aspects related to delivery experience and efficiency.
• Drive partner engagement to boost business volumes, first-time resolution rates, and retention.
• Resolve operational escalations promptly and be available around the clock for critical issue management.
• Coordinate with internal and external stakeholders to ensure seamless station operations and customer delivery support.

Qualifications

• Minimum educational qualification: Graduation.

Additional Information

Amazon fosters an inclusive work culture that enables all employees to achieve their best outcomes. Candidates requiring accommodations during hiring or onboarding are encouraged to request the necessary support. This role is located in Patna, Chhattisgarh, India and is a full-time, onsite position.