Business Development Manager - CX & Unified Communications
Auckland, New Zealand · Full Time
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- Experience
- 3+ yrs
- Salary
- NZD 120,000 / year
- Openings
- 1
- Posted
- 2 घंटे पहले
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a seasoned Business Development Manager to expand the enterprise client portfolio for a prominent global technology solutions provider, located in Auckland, New Zealand. This role focuses on promoting and selling Genesys contact-centre solutions along with Cisco Unified Communications, complemented by consulting, implementation, managed services, and ongoing support offerings.
Key Responsibilities
- Acquire new enterprise customers and cultivate a robust sales pipeline.
- Market and sell Genesys CX/contact-centre and Cisco Unified Communications solutions.
- Oversee selected key accounts, managing renewals and growth initiatives.
- Identify and pursue opportunities for consulting services and recurring support engagements.
- Handle Requests for Quotations (RFQs), Requests for Information (RFIs), Requests for Proposals (RFPs), proposals, and commercial quotations.
- Lead customer discovery sessions, solution presentations, and strategic roadmap discussions.
- Collaborate closely with presales, solutions, and innovation teams to align offerings.
- Develop and maintain strong relationships with customers, consultants, and technology partners.
- Keep accurate records of sales opportunities and forecasts within Salesforce.
- Consistently meet or exceed quarterly and annual revenue and gross margin objectives.
Candidate Requirements
- A minimum of three years’ experience in B2B technology sales.
- Demonstrated success in meeting or surpassing sales targets.
- Prior experience selling Genesys, Cisco Unified Communications (UC), Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related enterprise solutions.
- Knowledge of contact centre operations, customer experience, IP telephony, and collaboration technology ecosystems.
- Experience in selling consulting, implementation, managed services, and ongoing support.
- Strong skills in new business generation and enterprise account management.
- Proven ability to manage complex sales cycles, bids, and negotiated agreements.
- Consultative sales style focused on delivering value to clients.
- Exceptional communication, presentation, and client relationship skills.
- Excellent organizational capabilities with strong attention to detail.
Additional Valuable Experience
Experience with Genesys Cloud CX, Genesys Engage, Cisco Webex, or Cisco Collaboration platforms is considered advantageous. Candidates familiar with NICE CXone, Five9, Avaya, Amazon Connect, Microsoft Teams Phone, Zoom, or similar platforms are also encouraged to apply.
Compensation
The salary package offers up to NZD 120,000 base plus a 30% performance-based variable component.