Branch Operations Executive

Role Overview

The Branch Operations Executive is responsible for supporting the daily functioning of the branch and assisting other branches during resource shortages to ensure smooth operations.

Key Responsibilities

• Manage and verify customer identification and ensure all transaction requests have proper authorization and documentation.
• Handle cash management processes including deposits, withdrawals, and account reconciliations.
• Maintain precise records and documentations for all branch transactions.
• Perform additional duties as outlined in the Branch Operational Manual.
• Collaborate effectively with branch staff and sales teams to sustain efficient operations and deliver outstanding customer service.
• Assist the Branch Operations Manager in upkeep of branch equipment such as cash counting machines, ATMs, and security systems.
• Welcome and support customers by addressing inquiries and facilitating transactions.
• Offer clear and timely information about RHB offerings and products.
• Support branch-level customer service initiatives and ensure adherence to retail banking service standards and operational guidelines.
• Implement proper use of customer service tools and technologies to maintain service quality and consistency.
• Ensure branch compliance with regulatory standards and risk management procedures as well as the internal protocols of the bank.

Requirements and Skills

• Excellent interpersonal and communication abilities.
• Strong commitment to customer service excellence and attention to detail.
• Highly accurate and detail-oriented in executing tasks.
• Proficient with computer systems and common software such as Microsoft Windows and Microsoft Office.
• Knowledge and understanding of laws and regulations related to branch banking operations.