Associate

Job Overview

The role involves handling various document reviews to categorize requests accurately and processing them according to established protocols.

Key Responsibilities

• Analyze and classify incoming documents to identify the nature of the request and execute processing steps based on defined policies.
• Manage diverse requests including partial or full surrenders, systematic withdrawals, 1035 exchanges, transfers/rollovers, free look periods, and Roth conversions received via multiple channels such as fax, web forms, mail, and contact center inputs.
• Authenticate senders and carry out transaction processing within administrative systems, followed by dispatching confirmation notifications to policyholders through emails or letters formatted with standard templates.
• Ensure all operations comply with Security and Exchange Commission (SEC) regulations and, when necessary, forward documents to the correct operational departments for further action.