- अनुभव
- 2+ वर्ष
- वेतन
- USD 51,300 – USD 57,900 / year
- उद्घाटन
- 1
- की तैनाती
- 5 पहले
- कार्य मोड
- घर से काम करें
- शिक्षा
- High School Diploma or equivalent
- पात्रता
- Applicants must be authorized to work full-time in the United States without requiring employment sponsorship. Candidates should be capable of working within listed hours remotely and comply with security and communication standards for home workspace.
- फिर शुरू करना
- आवेदन करना आवश्यक है
नौकरी का विवरण
Role Overview
This position requires occasional in-office presence at the Atlanta office depending on business needs. As an Associate in Customer Engagement at The Coca-Cola Company, the main objective is to foster superior customer experiences across various interaction channels. This role focuses not just on responding to inquiries but on anticipating needs and providing reliable, trustworthy solutions. Utilizing innovative digital platforms and collaborating with diverse teams, you contribute to seamless, supportive customer interactions that reflect Coca-Cola's dedication to excellence.
Key Responsibilities
- Represent the Coca-Cola brand by delivering outstanding engagement across multiple communication platforms while reflecting company values.
- Listen actively to understand customer needs and communicate effective solutions that build confidence and satisfaction.
- Utilize internal systems and digital resources to research inquiries and deliver accurate and prompt service and account support.
- Handle multiple software applications concurrently to ensure efficient service delivery.
- Employ problem-solving abilities to resolve issues at first contact when possible, escalating appropriately when necessary.
- Record and communicate customer insights to support enhancements to service and customer-focused initiatives.
- Collaborate in process and tool improvements by providing constructive feedback with the Customer Engagement team.
- Adapt to evolving technologies, workflows, and tools aimed at enhancing customer experiences.
Qualifications and Requirements
- Possess a High School Diploma or equivalent qualification.
- At least two years of customer service or contact center experience demonstrating a history of delivering excellent customer experiences.
- Minimum two years in high-volume customer engagement settings using CRM and customer interaction platforms such as Salesforce or Genesys.
- Familiarity with Coca-Cola’s customer engagement procedures and systems is preferred.
- Strong communication skills, both verbal and written, with professionalism and a customer-first attitude.
- Ability to resolve challenges creatively and remain composed under pressure.
- Excellent time management and keen attention to detail in a fast-paced, multitasking environment.
- Capability to interpret and apply policies, workflows, and service standards consistently.
- Work independently in a remote environment while maintaining effective collaboration with team members.
- Typing speed of at least 50 words per minute and proficiency in navigating multiple digital applications simultaneously, accurately documenting all customer interactions.
- Availability to work within contact center hours from 5:00 a.m. to 11:00 p.m., including weekends and holidays.
- Access to reliable high-speed internet and a dedicated professional home workspace ensuring secure communication and data protection.
Benefits and Growth Opportunities
- Access to advanced customer engagement technologies that enhance problem-solving and responsiveness.
- Comprehensive capability-building programs focusing on service skills, communication, and digital literacy.
- Participation in a collaborative global team environment promoting innovation, idea sharing, and continuous improvement of customer services.
- Opportunity to make impactful contributions influencing customer retention and reinforcing the reputation of reliability and care at Coca-Cola.
Additional Information
This role requires authorization to work full-time in the United States without the need for sponsorship. The Coca-Cola Company does not provide sponsorship for employment visas including H1-B.
The company maintains an inclusive culture based on growth, curiosity, empowerment, agility, and inclusiveness, valuing how work is done alongside achievements.
Equal opportunity employment practices are observed, prohibiting discrimination on any protected basis. Personal information collected during hiring complies with privacy laws and industry standards.
Compensation Details
Salary range for this role in the United States is $51,300 to $57,900 annually, varying by location, expertise, skills, and experience. A diverse benefits package is offered.
Annual performance incentive is approximately 7.5% of target pay, reflecting market-competitive performance levels.
Travel requirements are between 0% to 25%. No relocation support is available for this position.