Assistant Store Manager

About the Role

Join Pandora as an Assistant Store Manager and play a key role in driving store success and delivering outstanding customer experiences. You will lead the retail floor operations, motivate your team, and support the Store Manager in achieving sales goals and operational excellence. This is a full-time, permanent position with a 39-hour workweek covering all days from Monday to Sunday.

Key Responsibilities

• Analyze sales data, KPIs, and customer feedback to make informed commercial decisions that enhance store performance.
• Assist in developing and implementing effective business strategies aimed at meeting and exceeding sales targets.
• Maintain and promote high visual merchandising standards aligned with brand guidelines to maximize commercial impact.
• Support the leadership and development of a diverse and engaged team, fostering an inclusive environment that unlocks staff potential.
• Communicate clearly and consistently, providing constructive feedback and facilitating development discussions.
• Lead by example, embodying Pandora's core values: Dream, Dare, Care, and Deliver.
• Represent the brand on the sales floor with deep product knowledge and enthusiasm to create personalized and meaningful customer interactions.
• Manage escalated customer service issues with professionalism and care to maintain exemplary service standards.
• Oversee daily store operations, including staff scheduling, stock management, till operations, health and safety compliance, and security.
• Adjust staffing levels proactively in response to commercial demands and seasonal fluctuations.
• Ensure operational excellence by maintaining high store presentation and effective stock control.

Candidate Profile

• Proven background in driving sales and store profitability.
• Strong passion for customer service excellence with the ability to coach and develop a high-performing retail team.
• Effective communication, organization, and multitasking abilities; adaptable to evolving business needs.
• Positive and proactive mindset with enthusiasm for Pandora products and values.
• Embraces feedback and change with a growth-oriented approach.
• Professional appearance with an interest in desirable products and retail culture.

Compensation and Benefits

• Competitive annual salary ranging from €38,000 to €43,200 (full-time equivalent).
• Monthly performance bonus scheme offering 10% bonus upon meeting sales targets and up to 20% for exceeding stretch targets.
• Annual jewellery uniform allowance to customize your work attire.
• Exclusive employee discounts on products.
• Access to select jewellery pieces through 'wear box' for work shifts.
• Additional discounts on retail, hospitality, and entertainment via an online benefits platform.
• Comprehensive support services for employees and families, including health, wellbeing, financial and legal advice.
• Opportunities for social events, incentives, and gifts throughout the year.
• Clear paths for career advancement and training opportunities designed to empower personal growth.

Work Schedule

Mandated working days include every day of the week: Monday through Sunday, collectively covering a 39-hour week.

Additional Information

Pandora is recognized as one of the Sunday Times 'Best Places to Work 2023' in the UK. The company prioritizes diversity and inclusion and encourages applicants to avoid including personal identity information such as photos, age, or marital status during recruitment to minimize bias. Reasonable accommodations can be arranged for interview processes if requested.

About Pandora

As the world's largest jewellery brand, Pandora designs, crafts, and markets accessible luxury jewellery from high-quality, recycled precious metals. Operating in over 100 countries with more than 2,700 concept stores globally, Pandora employs 37,000 people and is committed to sustainability by aiming to reduce greenhouse gas emissions across its value chain by 2030.