Assistant Manager

About the Role

Starbucks is inviting passionate leaders to join their team as Assistant Managers at their Blackburn, Scotland location. This position offers an opportunity to contribute significantly to Starbucks' future by taking leadership responsibilities in a vibrant retail environment. Assistant Managers are empowered to drive excellent commercial outcomes and ensure memorable customer experiences by managing operational standards, partner engagement, and key performance indicators.

Key Responsibilities

• Lead shifts focusing on commercial goals and delivering exceptional customer experiences while supporting and enabling every team member's success.
• Take ownership of critical KPIs such as labour efficiency, waste reduction, and sales performance.
• Ensure shift staffing aligns with planned roles and routines, making adjustments to enhance customer satisfaction.
• Monitor partner performance, providing constructive coaching and feedback.
• Celebrate partner achievements during and after shifts to promote a positive work culture.
• Serve as the store's duty manager during assigned shifts, accountable for all operational and partner-related decisions.
• Maintain consistent adherence to brand and operational standards across all shifts.
• Utilize financial and operational data to make well-informed decisions aimed at improving shift outcomes.
• Train and mentor partners to ensure consistent quality, efficiency, and excellent service delivery.
• Lead the implementation of new initiatives and product launches within the store.
• Ensure compliance with health, safety, food safety, and security regulations.

Work Schedule

Working hours may vary and include early mornings, evenings, weekends, nights, and holiday shifts due to the nature of the retail environment.

Training & Development

All retail store partners begin their career journey with an introductory training program conducted by experienced in-store trainers and coaches. This program immerses new partners in Starbucks culture and equips them for success, combining on-the-job learning with managerial support. Additionally, partners have access to comprehensive training, including coffee knowledge, and Starbucks Global Academy, an online learning platform for continuous development.

Qualifications & Experience

Successful candidates will have prior leadership experience in a dynamic, fast-paced retail or hospitality setting with strong customer focus. They should embody Starbucks' mission and values to create a distinctive experience for customers and partners. Candidates must demonstrate commercial insight by translating metrics into actionable strategies and confidently manage both people and operational demands. A growth mindset and eagerness to advance their leadership career are essential.

Benefits

• 28 days of annual holiday including Bank Holidays.
• Complimentary drinks and one food item during shifts.
• Bean stock options allowing partners to own part of Starbucks.
• A weekly free bag of coffee and a 30% discount on food, beverages, and merchandise.
• Discounts on various products and services including phone plans, gym memberships, entertainment tickets, and hotels via the Perks at Work platform.
• Life insurance coverage.
• Interest-free "Home Sweet Loan" to assist with rental deposits, repayable over 12 months.
• Access to a 24/7 Employee Assistance Programme for partners and family members.
• Recognition schemes with awards for long service and outstanding performance.
• Opportunities for long-term career progression both in-store and at support centers.

Equal Opportunity & Recruitment Process

Starbucks is committed to fostering an inclusive and diverse workplace where all candidates and employees are treated with fairness regardless of race, religion, gender, nationality, age, disability, sexual orientation, or gender identity. The hiring process follows stages including application submission, CV evaluation, two rounds of interviews, and an offer with onboarding.

Additional Information

If you know someone who would be a great fit, sharing this opportunity is encouraged as Starbucks always welcomes new talent into their community.