Assistant Manager

Role Overview

Kennards Self Storage is looking for an Assistant Manager to take charge of the Waterloo centre’s day-to-day running. This role suits someone who enjoys variety, values customer service, and wants the independence to make decisions while still being supported by training, coaching, and a strong team culture.

What Makes This Role Attractive

• Balanced working hours with no very early starts or late-night shifts
• Freedom to work independently, supported by coaching and a helpful network
• Pro-rata annual leave and personal/sick leave
• Competitive salary package
• Four weeks of practical training alongside experienced KSS managers
• Continuous learning and development opportunities
• SIP (Self Improvement Program) contribution of $299 toward any course, whether job-related or personal
• Employee referral bonuses for recommending future KSS team members
• A workplace that encourages initiative, experimentation, and learning from mistakes
• Opportunity for long-term career and personal development within a growing Australian family-owned business

About Kennards Self Storage

Kennards Self Storage is an Australian family-owned company that has been operating for more than 50 years. The business is known for innovation, strong customer focus, and a workplace culture built around freedom, growth, and responsibility. The organisation has worked to improve its culture for many years and has earned recognition for its efforts. Its team is diverse, inclusive, and encouraged to contribute in their own way.

About the Team

The centre teams are the backbone of the business. They take pride in helping customers, looking after their facilities, and owning the success of their location. Staff are trusted to operate with genuine autonomy, make decisions, and continue learning in a constructive environment where support is available but micromanagement is not.

Role Summary

As Assistant Manager, you will oversee the daily operations of the facility, assist customers in choosing suitable storage options, and work collaboratively within a small team. The role combines customer service, sales, administration, and site presentation responsibilities.

Working Conditions

• Rostered hours: 76 per fortnight
• The centre operates seven days a week
• Employment type: Full-time
• Location: Waterloo, New South Wales, Australia
• Remuneration, including superannuation: $72,240

Candidate Profile

You are likely to succeed in this role if you focus on customer outcomes, enjoy working in a constructive culture, stay organised, take ownership of your work, and are comfortable being part of a small team. A positive, hands-on attitude and willingness to “give it a go” are highly valued.

Application Note

This position is for someone ready to step into a practical leadership role and contribute to the smooth running of a busy self-storage centre.