APAC Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

About the Position

We are looking for a seasoned Nutanix Engineer / Networking IT Support Engineer to deliver Break & Fix support for enterprise infrastructure systems. This freelance role on an on-call basis involves providing technical troubleshooting and repair for hardware and network issues, ensuring smooth operation and maintaining professional service standards.

Location and Employment Status

The position is based in New Zealand with remote work flexibility. The employment type is freelance, specifically on-call support.

Key Responsibilities

• Deliver both onsite and remote Break & Fix support addressing networking and infrastructure incidents.
• Deploy, set up, and oversee Nutanix Hyper-Converged Infrastructure (HCI) environments including AOS, AHV, and Prism management.
• Conduct system upgrades, apply patches, and manage lifecycle tasks.
• Troubleshoot and resolve issues involving hardware, software, virtualization platforms, and networks.
• Diagnose network connectivity problems related to TCP/IP, VLANs, DNS, DHCP and other network technologies.
• Implement and maintain backup and disaster recovery strategies.
• Respond efficiently to critical incidents and adhere to response time agreements.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain detailed technical documentation, incident logs, and accurate service records.
• Interact professionally with users, stakeholders, and customers at all times.

Required Skills and Experience

• At least 5 years of experience in infrastructure, virtualization, networking, or IT support engineering roles.
• Strong practical knowledge of Nutanix ecosystem components such as AOS, AHV, and Prism.
• Experience supporting virtualization platforms like VMware and/or Hyper-V.
• In-depth understanding of networking fundamentals including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Demonstrated ability to provide Break & Fix support in enterprise environments.
• Skilled in diagnosing and resolving complex infrastructure and network problems.
• Experience with backup and disaster recovery solutions.
• Familiarity with scripting languages such as PowerShell or Python is considered a plus.

Mandatory Requirements

• Possession of a valid CCNA (Cisco Certified Network Associate) certification.
• Fluency in English with strong local communication skills both verbal and written.

Preferred Qualifications

• Certification in Nutanix (NCP or higher preferred).
• Experience working with major cloud platforms such as AWS, Azure, or Google Cloud Platform.

Soft Skills

• Professional demeanor with excellent customer-facing skills.
• Ability to remain composed and effective during high-pressure critical incidents.
• Proactive approach to problem-solving.
• Good organizational and time management abilities.
• Aptitude for collaborative work within distributed teams.
• Dedicated to providing top-quality technical support and achieving customer satisfaction.

Additional Information

Candidates must have a valid identification document such as passport or work permit alongside the CCNA certification.
Coverage of various cities in New Zealand will be expected. Specific cities will be communicated as per assignment.
Work priority level is categorized as low.