Account Manager

About the Role

Bolt Food's Stores division manages partner brands beyond restaurants, including grocery, essentials, alcohol, pharmaceuticals, beauty, electronics, and more. Operating within a fast-paced, startup-like environment backed by a major European mobility and delivery company, this team is expanding quickly across Europe and Africa.

As an Account Manager, you will maintain and grow relationships with grocery and retail brands in Kenya. You will serve as the primary commercial contact for your portfolio, driving retention, growth, and operational success. This role suits commercially focused professionals skilled in relationship building and data-driven analysis.

Key Responsibilities

• Manage and nurture a portfolio of partner brands as the main commercial liaison, aiming to retain and expand accounts by identifying new opportunities in locations, categories, campaigns, and services to increase volume and revenue.
• Monitor account performance against targets, utilize analytics to pinpoint growth barriers, and translate data insights into actionable strategies.
• Lead regular business reviews, delivering structured insights and practical recommendations to enhance growth.
• Coordinate and execute consumer campaigns with partners, ensuring smooth process flow and continuous monthly performance enhancement.
• Guarantee partner adherence to operational KPIs including availability, catalogue quality, fulfillment, and customer satisfaction; swiftly address daily issues and coordinate with Merchant Operations on systemic challenges.
• Provide timely responses to partner inquiries and collaborate with cross-functional teams such as Merchant Operations, Campaigns, and Tech Support to alleviate obstacles, support partner onboarding, and fulfill commitments.

Candidate Profile

• Minimum of 3 years' experience in account management, consulting, business development, or commercial roles, preferably within grocery, retail, FMCG, e-commerce, marketplaces, or delivery sectors.
• Proven history of meeting revenue goals and key commercial metrics managing multiple accounts.
• Strong analytical capabilities to interpret data, generate insights, and assist decision-making internally and with partners.
• Commercially savvy with aptitude for spotting growth opportunities, maintaining long-term professional relationships, and influencing partner behaviors through effective communication and stakeholder management.
• Highly organized with excellent prioritization and time management across several accounts.
• Self-motivated, demonstrating ownership and initiative while working independently and fulfilling obligations.
• Excellent verbal and written communication skills in both English and Kiswahili, with good professional proficiency in English.