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Role overview

Royal York Property Management is seeking an experienced Account Manager to oversee the experience of property owners and tenants across active property management files. The role requires someone who can keep work progressing, keep clients updated, handle urgent matters, and remain highly organized in a busy environment.

This position is focused on communication, follow-up, record keeping, problem-solving, and making sure details are not missed. It is a client-ownership role rather than a basic customer service position, with responsibility for managing outcomes across multiple files at once and communicating professionally with owners, tenants, internal teams, and vendors.

How to apply

Submit your resume to be considered.
If your profile matches the requirement, you will receive a link to complete a short pre-recorded video interview soon after applying.

Key responsibilities

Serve as the primary contact for property owners and tenants throughout the management journey.
Handle several active client and property files simultaneously while staying organized and following up consistently.
Share timely updates so owners understand current status, pending items, and the next steps.
Manage urgent and time-sensitive issues with professionalism, speed, and clear communication.
Coordinate action items between owners, tenants, internal teams, vendors, and property management operations.
Gather, verify, and monitor required documents in line with company procedures.
Keep CRM records accurate and current, including notes, tasks, follow-ups, updates, and file movement.
Spot stalled files, missed follow-ups, client concerns, and service problems before they grow larger.
Escalate issues early when required and help protect client satisfaction through sound judgment.
Support a structured, process-led client experience from beginning to end.

Requirements

3–5+ years of experience in Account Management, Client Success, Client Services, Relationship Management, Property Management, or a similar client-ownership role.
Demonstrated ability to manage multiple clients, accounts, properties, or files at the same time.
Strong verbal and written communication skills, with confidence handling owner, tenant, or client concerns.
Strong process discipline and comfort working within a structured CRM-based workflow.
Reliable follow-up habits, task management skills, and attention to documentation accuracy.
Ability to stay composed under pressure and prioritize effectively in a high-volume setting.
Good professional judgment when handling complaints, escalations, deadlines, and sensitive situations.
Remote tech setup requirements: dual monitors, a computer with at least 16GB RAM, internet speed of 100+ Mbps, a webcam, and a noise-cancelling headset.
This is a remote role, but applicants must live in the same country, city, or region where the role is posted and be available to attend a local office, meeting, training session, or company event if asked.

Preferred background

Experience in property management, leasing, real estate operations, or housing-related work.
Exposure to roles that involve both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers.
Background in high-volume, SLA-driven, operations-heavy, or service-based environments.
Comfort using AI tools to improve documentation, reporting, summaries, and internal efficiency.

Additional information

This is a remote position, but it is not open worldwide. Candidates must be located in the same country, city, or region listed for the posting. The successful applicant may be asked to attend local in-person activities when needed.

Account Manager