Account Coordinator

Position Overview

We are seeking a detail-focused Account Coordinator based in the United States to support crucial account maintenance and billing activities within a dynamic customer service setting. This remote role involves ensuring data accuracy and smooth workflows across various internal systems while collaborating with multiple departments.

Key Responsibilities

• Maintain and update comprehensive customer account records including service details, billing information, tax data, and disposal site records.
• Establish new customer accounts following requests from internal teams and customer service inquiries.
• Handle service changes such as modifications, suspensions, corrections, and updates to pricing information.
• Manage billing adjustments and assist with urgent billing requests to meet customer expectations.
• Identify and resolve discrepancies in accounts while adhering to internal compliance and data accuracy standards.
• Support audit corrections, special projects, and administrative tasks as required.
• Collaborate closely with teams in accounting, finance, customer service, and operations to ensure efficient account management.
• Follow established procedures and contribute to ongoing improvements in account maintenance processes.

Candidate Requirements

• At least one year of experience in roles related to clerical work, administration, billing, or customer support.
• Proven ability to perform in a fast-paced, high-volume environment with customer-facing duties.
• Exceptional attention to detail with the capability to keep accurate records and complete tasks expediently.
• Basic skills in Microsoft Office applications, such as Excel and Word.
• Capacity to juggle multiple tasks, adhere to structured procedures, and meet deadlines efficiently.
• Strong communication skills and ability to collaborate well within internal teams.
• Self-motivated and comfortable working independently in a remote setting.
• Availability to work Arizona business hours during the initial training phase, with greater schedule flexibility subsequently.

Employee Benefits

• Competitive hourly pay ranging from 18.90 to 26.03 dollars, adjusted based on experience and location.
• Access to medical, dental, and vision insurance plans.
• Options for flexible spending accounts covering healthcare and dependent care expenses.
• Coverage for short-term and long-term disability.
• Life insurance and accidental death and dismemberment insurance.
• Employee Assistance Program along with wellbeing resources.
• Company-matched retirement savings plan.
• Eligibility for employee discount programs and stock purchase opportunities.
• Generous paid time off policy.
• Remote work flexibility and opportunities for professional growth.

Additional Information

This role is managed on behalf of a partner organization that handles applications and follows up on recruitment steps. Applicants will have their candidacy reviewed through an AI-supported matching system designed to ensure an impartial and efficient selection process. Final hiring decisions and subsequent communications are conducted by the partner company.

Applicants should note that they will undergo data processing compliant with relevant privacy regulations and may be subject to AI-assisted resume and application reviews, which inform but do not replace human judgment during hiring.