Waiter/Waitress (Mandarin Speaker) at Raffles The Red Sea Resort

About Raffles & Fairmont Red Sea

Situated within Saudi Arabia's ambitious Red Sea Project, the Raffles & Fairmont Red Sea resorts offer a nature-centric guest experience across 361 rooms and eleven unique dining venues, including overwater restaurants with views of the Red Sea and surrounding mangroves. Adjacent to an 18-hole championship golf course, the resort emphasizes sustainable development on a 200km stretch of pristine coastline featuring an archipelago of over 90 untouched islands, dormant volcanoes, rich marine ecosystems, and historical archaeological sites.

Key Responsibilities

• Deliver respectful, professional, and prompt food and beverage service continuously.
• Anticipate and respond proactively to guest preferences and needs for enhanced satisfaction.
• Introduce menu selections effectively and provide thorough explanations of dishes and drinks.
• Maintain comprehensive understanding of menu offerings, including daily specials and beverages.
• Handle guest feedback diplomatically and escalate concerns to the Manager on Duty.
• Promptly serve and clear food and beverages unobtrusively.
• Ensure tables are properly set, cleared, and reset adhering to established service standards.
• Assist teammates with food delivery, table service, and station replenishment.
• Facilitate communication and coordination between Front of House and Back of House to ensure smooth service.
• Adhere to opening and closing checklists for seamless operational flow.
• Keep service stations orderly and clean at all times.
• Support daily financial and operational objectives of the outlet.
• Comply strictly with all financial handling procedures.
• Maintain standards aligned with LQA, Forbes recognition, and guest satisfaction metrics.
• Ensure full compliance with HACCP and FIFO health standards.
• Observe all health, safety, and emergency protocols, including evacuation procedures.
• Report safety hazards and maintenance needs promptly through designated systems.
• Maintain clear communication with colleagues and management.
• Participate actively in briefings, meetings, and training sessions.
• Assist other departments as necessary to support overall hotel functioning.
• Keep consistent grooming and presentation standards.
• Complete any other duties or special assignments as delegated by management.
• Exemplify accountability and responsibility within the workplace environment.
• Contribute to sustainability efforts and responsible operation practices.

Preferred Qualifications

• At least one to two years experience in a comparable position, ideally in a luxury hospitality setting.
• High school diploma or equivalent credential preferred.

Additional Information

• Opportunity to join Accor, a top global hospitality group with an outstanding luxury brand portfolio.
• Participate in defining operations during the resort's pre-opening phase at a prestigious destination.
• Engage with a team committed to delivering exceptional luxury hospitality experiences.
• Competitive compensation and promising avenues for professional advancement.
• Access to valuable discounts across the worldwide Accor and affiliated luxury brand networks.