Supervisor, Security Guards

About Chromium Guard

Chromium Guard Inc. is a licensed concierge-security company serving residential and commercial properties throughout the Greater Toronto Area. Our philosophy merges security with hospitality, providing protection with a level of care and professionalism akin to five-star service. Our team members adhere to the Chromium Standard emphasizing Commitment, Hospitality, Responsibility, Ownership, Mastery, Integrity, Uniqueness, and Momentum.

Role Overview

The Security Operations Supervisor functions as the core operational leader for Chromium Guard, ensuring continuous site coverage, supporting guards, and maintaining client communication 24/7. Responsibilities span from scheduling and team leadership to maintaining operational procedures and addressing escalations after hours. This is an active, hands-on role requiring on-site presence, communication, and occasional shift coverage.

Primary Duties

• Create and manage guard schedules across assigned sites to ensure uninterrupted 24/7 coverage.
• Serve as the main dispatch contact for scheduling issues, responding promptly to call-ins and last-minute changes, including after-hours.
• Fill shifts personally when no alternative coverage is available, adhering to scheduled hours and employment standards.
• Oversee guard attendance, punctuality, and compliance with post orders, taking corrective actions as needed.
• Update and maintain Post Orders and site-specific Standard Operating Procedures in collaboration with property management.
• Prepare internal communications regarding procedural or policy updates for guard teams.
• Conduct site audits and patrols to verify compliance with established standards.
• Act as the operational liaison with property managers, condominium boards, and other stakeholders.
• Attend regular client meetings and represent Chromium Guard’s performance on-site.
• Compile monthly operational reports, incident summaries, and updates for clients.
• Promptly address client concerns, service requests, and escalations professionally.
• Supervise, coach, and evaluate the Security Guards’ performance under your leadership.
• Participate in the recruitment process of new guards and facilitate their onboarding, including Post Order training and probation reviews.
• Manage progressive discipline aligned with company policy.
• Coordinate ongoing training and professional development for guard personnel.
• Ensure staff compliance with the Occupational Health and Safety Act and company safety policies.
• Investigate workplace incidents, document findings, and escalate as necessary.
• Maintain current certifications for guards, including Ontario Security Guard Licences and First Aid/CPR.
• Enforce adherence to the Private Security and Investigative Services Act and applicable regulations.
• Approve timesheets and schedules for payroll processing.
• Maintain personnel files, training documentation, and licensing records accurately.
• Manage inventory of uniforms, equipment, and supplies, coordinating reorders when needed.
• Contribute to site operational budgeting in partnership with leadership.
• Respond in-person to after-hours emergencies and high-priority incidents on assigned properties.
• Serve as the designated point of contact for after-hours emergency escalations.
• Coordinate with police, fire, and medical emergency services during incidents.

Supervision

The role includes overseeing a team of 3 to 6 Security Guards.

Qualifications and Credentials

• Possession of a valid, unrestricted Ontario Security Guard Licence as required by PSISA.
• Current certification in CPR and First Aid.
• Valid Ontario Driver’s Licence and reliable personal vehicle for site travel.
• Clear Vulnerable Sector Check before employment begins.
• A minimum of four years supervisory or lead responsibility experience.
• Demonstrated background in residential or high-rise condominium security is strongly preferred.

Technical Skills

Proficiency in Microsoft Office applications (Word, Excel, Outlook), scheduling and dispatch software, CCTV and access control systems, incident and daily log reporting, and operational report preparation.

Work Environment and Physical Requirements

• Strong attention to detail with the ability to manage multiple competing priorities.
• Capable of working efficiently under pressure, including during active emergency incidents.
• Meeting tight deadlines for reporting and administrative responsibilities.
• Physical endurance for extended standing and walking during patrols and audits.
• Availability to respond to emergencies at any time, including overnight hours.

Personal Attributes

• Demonstrated leadership and sound decision-making under pressure.
• Ability to work autonomously with initiative.
• Dependability and reliability in all responsibilities.
• Highly organized with strong follow-through skills.
• Excellent verbal and written communication abilities.
• Effective interpersonal skills managing relationships across staff, clients, and the public.
• Flexibility to adjust to frequently changing operational schedules.
• Strong client focus and confidentiality handling sensitive information.

Work Schedule

This full-time position requires availability across rotating schedules covering days, evenings, nights, overnights, weekends, and statutory holidays. The role includes scheduled shifts and on-call duties for escalation, with rest periods and work hour regulations adhered to per provincial legislation.

Additional Requirements

• Criminal record and vulnerable sector checks are mandatory.
• Reliable personal transportation for frequent travel between company offices and client sites is essential.