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Position Summary

Under the supervision of a Division Chief or their delegate, the incumbent manages and directs the operations of the Douglas County Health Department (DCHD) Clinic. The role ensures high-quality service delivery, compliance with laws and policies, and smooth functioning of the clinic with a focus on client care.

Key Responsibilities

Lead clinic operations ensuring quality care, efficiency, legal adherence, and that all programs meet established standards aligned with DCHD’s mission and procedures.
Set, assess, and refine patient care standards and methodologies to improve service delivery.
Build and sustain positive working relationships with clients, county staff, officials, law enforcement, judiciary, agencies, and the public.
Ensure compliance with Civil Service Rules, collective bargaining agreements, county and department policies, and relevant laws to foster a respectful, cooperative, and safe workplace.
Monitor staff compliance with protocols and procedures and conduct thorough chart audits maintaining documentation standards.
Oversee implementation and integration of the Electronic Health Record (EHR) system within clinic operations.
Manage insurance billing processes and maintain clinic licensure status along with monitoring licensure of staff.
Supervise staff activities including hiring, orientation, scheduling, training, coaching, performance evaluations, and personnel actions.
Promote workplace safety by education, policy review, and enforcing safety procedures.
Prepare budget proposals, monitor expenditures, and manage finances within budgetary constraints.
Ensure timely submission of mandatory reports and compliance with agency and grant requirements.
Coordinate with media through designated supervisors and participate in committees as representative of the clinic.
Conduct public presentations and contribute to strategic planning for the Clinic Section and department-wide policies.
Handle initial subcontractor discussions and oversee contract deliverables.
Maintain current knowledge and skills through continuous education and research.
Research grant opportunities and manage documentation and submissions, ensuring grant requirements are met and reports provided as required.
Review financial aspects of grants and contracts, ensuring accurate invoicing and revenue management.
Provide staff coverage and ensure uninterrupted essential clinic services as needed.
Participate in public health emergency preparedness training and respond as required.
Operate a motor vehicle for county business safely when necessary.
Maintain consistent attendance and perform other duties as assigned.

Qualifications and Requirements

Master’s degree in Health Administration, Healthcare, Public Administration, Nursing, or a closely related field from an accredited institution is mandatory. Equivalent education and experience combinations will be considered.
Current Registered Nurse (RN) license valid in Nebraska or through compact state recognition is required and must be maintained throughout employment.
Minimum of five years experience in public health clinics or related settings.
At least one year of supervisory experience.
Preferred experience includes at least one year of grant writing and possession of Certified in Public Health (CPH) credential.
Must have a valid driver’s license and reliable transportation maintained throughout employment.
Successful completion of a pre-employment criminal background check and drug screening is required.

Physical Demands and Work Environment

Work is performed primarily in office and clinic environments with moderate to loud noise levels.
Standard daytime shifts with potential for varying schedules including evenings, weekends, overtime, and emergency call-ins.
Possible exposure to biohazards and injury risks; job may be stressful due to deadlines, priorities, limited resources, and challenging individuals.
Physical requirements include prolonged standing, walking, kneeling, bending, reaching, occasional sitting, crouching, stooping, balancing, and the physical ability to restrain children/adolescents.
Must be able to frequently lift/carry up to 25 pounds and occasionally up to 40 pounds.
Required sensory abilities include vision (close, distance, color, peripheral, depth perception, focus adjustment), hearing, and touch. Must have the dexterity to operate computers and equipment effectively.

Additional Information

Douglas County is an Equal Opportunity Employer dedicated to the inclusion of persons with disabilities and veterans.

Supervisor, Clinic Operations

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