Strategic Operations Lead, Consumer

About the Role

Uber Eats is revolutionizing access to food, groceries, and daily essentials by making delivery quicker, smarter, and more customized. As part of the US & Canada Consumer Operations team, this role is vital in driving growth, retention, and engagement of the consumer base by leveraging leading pricing and lifecycle strategies.

Key Responsibilities

• Develop strategies for lifecycle investments, optimizing budget distribution among user acquisition, retention, and reactivation efforts.
• Design and execute pricing experiments, analyzing performance data to refine approaches.
• Collaborate with Marketplace Tech to build scalable systems supporting next-generation pricing and lifecycle capabilities.
• Analyze consumer behavior metrics such as activation, churn, and usage frequency to guide strategic decisions.
• Coordinate cross-functional initiatives to ensure aligned and effective execution.
• Lead and mentor the Lifecycle & Pricing team, cultivating a high-performance culture and managing career development.
• Manage end-to-end lifecycle and acquisition strategy, focusing on optimizing capital allocation.
• Drive comprehensive pricing strategies and oversee the Net Eater Fee framework to influence pricing and investment plans.
• Collaborate across multiple lines of business including Mobility, Global teams, and Retail to develop cohesive strategies.
• Implement rigorous performance tracking to monitor acquisition health, pricing effectiveness, and return on investment.
• Work closely with tech leadership to align on growth and pricing initiatives.
• Align stakeholders across Product, Finance, Operations, and Marketing to drive unified priorities.

Qualifications

• Over 6 years of experience in strategy, operations, consulting, or similar analytical roles.
• At least 1 year of direct management experience or demonstrated leadership in mentoring junior team members.
• Expertise in financial modeling, P&L oversight, or capital allocation strategies.
• Bachelor's degree in a quantitative, business, or technical discipline.
• Preferred skills include ability to lead cross-functional projects from start to finish.
• Proficiency in SQL and advanced spreadsheet tools (Excel/Google Sheets) for informed decision-making.
• Strong analytical and problem-solving capabilities with sound business judgment.
• Effective communication skills to align executive and operational teams.
• Ownership mindset with decisiveness in fast-changing, ambiguous environments.
• Ability to balance attention to detail with strategic perspective to ensure operational activities support broader company goals.

Compensation and Benefits

For Miami, FL-based positions, the annual base salary ranges from $146,000 to $162,000. Candidates are eligible to participate in bonus programs, potential equity awards, and other forms of compensation. Full-time employees have access to a 401(k) plan and various benefits.

Work Arrangement

This position allows remote work; however, employees must spend at least half of their working time onsite unless fully remote approval is granted. Certain roles require full-time onsite presence.

Diversity and Inclusion

Uber is an Equal Opportunity employer committed to fair hiring without regard to gender, race, religion, disability, veteran status, or other protected characteristics. Reasonable accommodations are available upon request.