Shift Leader

About the Role

Join Papa John's as a Shift Leader where your distinctive qualities enrich our team and strengthen our competitive edge. This key role involves overseeing restaurant shifts and operations at our Walton, England location to guarantee exceptional product quality and outstanding customer service, directly impacting our restaurant’s profitability. You will also ensure full compliance with company policies and all relevant laws and ethical standards.

Key Responsibilities

• Manage assigned workstations, ensuring adherence to guidelines for dough handling, portion accuracy, and product preparation while maintaining quality and timing standards.
• Strive consistently to meet company product goals and customer expectations, handling issues proactively to reduce complaints, and comply with all employee handbook policies including dress code, attendance, safety, and security.
• Demonstrate and embody the company’s core values by fostering a positive work environment, showing adaptability, and collaborating effectively with team members.
• Guarantee appropriate shift staffing levels, provide immediate corrective feedback, maintain product quality, customer service, and operational standards including cleanliness and cost controls.
• Support profitability goals through effective use of the FOCUS system, cash handling procedures, and inventory management to minimize losses.

Qualifications and Requirements

• High school diploma or GED is preferred.
• Food service certification (Serv-Safe or local/state equivalent) is an advantage.
• Prior experience leading shifts in a restaurant environment is preferred.
• Demonstrate a stable and successful work history.
• Must be 18 years or older.
• Able to commit to long shifts (generally over 32 hours per week), including nights, weekends, and emergency coverages.
• Competent in performing all restaurant roles effectively.

Essential Skills

• Effective planning and prioritization.
• Strong communication skills.
• Continuous process improvement mindset.

Company Values and Core Competencies

• Everyone Belongs: We believe that inclusion and belonging are foundational to our success.
• Do The Right Thing: Upholding quality and integrity by making ethical decisions even in challenging situations.
• People First: We put the well-being of our team first to create outstanding customer experiences.
• Innovate to Win: Constantly seeking better ways through innovation and improvement.
• Have Fun: We create joy, meaningful impact, and celebrate our collective journey.

• Customer Centric: Using data and insights to enhance the customer experience and build trust.
• Results Driven: Remaining focused and resilient to achieve measurable outcomes.
• Continuous Improvement: Encouraging strategic risk-taking and challenging existing processes.
• Bias for Action: Leading decisively and adapting swiftly in a dynamic environment.
• Winning Together: Collaborating openly to unlock collective potential.

Additional Information

Papa John's is an equal opportunity employer and a federal contractor participating in the E-Verify program to verify employment eligibility. We comply fully with all relevant Right to Work requirements and provide official notices for applicants. Join a company passionate about delivering quality pizza and rewarding careers. We value diversity and welcome your unique contributions to our team.