Senior Support Officer

About the Role

This permanent position based in Hamilton, New Zealand, offers a unique opportunity to contribute to an education system focused on delivering equitable and excellent outcomes for all students. The Senior Support Officer plays a crucial role in supporting various administrative and operational functions across the Waikato region. A full, valid driver's license is mandatory due to fleet vehicle management responsibilities.

Key Responsibilities

• Provide versatile operational support encompassing correspondence management, payroll processing, financial administration, records and data handling, scheduling, corporate services, and SharePoint maintenance.
• Coordinate financial processes, ensuring precise data accuracy and comprehensive reporting.
• Support fleet logistics to maintain efficient daily operations.
• Work collaboratively with teams to facilitate smooth workflows and positive outcomes for learners.

Candidate Profile

• Demonstrate professionalism and a refreshed approach to career development.
• Display enthusiasm for acquiring knowledge and adapting to varying work settings.
• Establish strong, productive relationships with customers.
• Deliver services consistently meeting required standards.
• Proactively resolve issues in collaboration with Ministry colleagues in a professional manner.
• Provide high-quality, efficient administrative assistance to colleagues and management.
• Adaptable team player capable of functioning in diverse conditions and virtual cross-functional teams.
• Skillful in managing time and prioritizing tasks to meet deadlines.
• Proficient with Microsoft Office applications.
• Comfortable working within tikanga/kaupapa Māori environments, with developing knowledge of the Treaty of Waitangi as it relates to the role's responsibilities.
• Excellent oral and written communication capabilities.
• Commitment to uphold the Public Service Standards of Integrity and Conduct.

Team and Group Context

Joining the Education Services Group means contributing to integrated education services designed to bolster effective operation of education settings, removing barriers to learning, and supporting regulatory compliance for early learning providers, schools, and kura. The group prioritizes managed practices and guidance, education support delivery, and continuous monitoring and improvement of services to enhance educational achievement and participation.

The Waikato Business Support team works closely with families, schools, and early learning services. The team values collaboration, customer focus, continuous improvement, and fostering a positive work environment.

Additional Information

• Salary range is NZD 60,879 to 66,887 annually plus KiwiSaver contributions, with salary placement based on skills and experience.
• Applications close at midnight on Wednesday, 19 August 2026.
• The organisation values diversity and inclusion and encourages applicants needing assistance or adjustments during recruitment to communicate their needs.

Application Instructions

Interested candidates should submit a cover letter and resume highlighting personal values, motivations, relevant strengths, transferable skills, and diverse perspectives they would bring to the role.