Senior Analyst - Sales Support

About Tata Communications

Tata Communications is transforming connectivity through innovative and intelligent solutions. By leveraging advanced Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services, the company is shaping a new era in communications.

Role Overview

This role involves operational responsibilities centered on managing daily sales support functions. The employee will work under guidance when necessary to ensure high-quality results.

Minimum Qualifications & Experience

• Bachelor’s degree in Management or Engineering
• Experience ranging from 0 to 4 years

Primary Duties

• Support the order booking operational process.
• Monitor the Contract Notification Tab regularly.
• Reserve all orders assigned to specific Account Managers.
• Ensure all orders receive approval within 48 hours of package validation entry.
• Record all Name Change Requests within Tiger and SFDC systems.
• Create disconnection orders within 24 hours upon receiving requests from Collections or Credit teams and ensure immediate processing of these orders.