Senior Account Executive

Overview

Join Genesys in shaping advanced AI-driven customer experiences. Genesys' platform integrates people, systems, data, and AI to enable personalized service, enhance operational workflows, and strengthen customer engagements. Your role as Senior Account Executive will be pivotal in accelerating revenue growth by securing new business and managing current client relationships within enterprise environments.

Key Responsibilities

• Develop an in-depth understanding of client business landscapes.
• Deliver detailed product presentations to prospective and current customers as well as partners.
• Build and maintain a dynamic sales pipeline using phone outreach, email campaigns, and sector-specific market intelligence.
• Independently generate immediate sales outcomes.
• Collaboratively devise strategies to overcome challenges related to sales deals.
• Manage and maintain sales pipelines to consistently exceed quarterly targets.
• Provide precise revenue forecasts and achieve quarterly sales goals.

Qualifications and Experience

• At least 8 years of direct, quota-driven sales experience managing complex, multi-million dollar enterprise software deals exhibiting sales cycles from 6 to 24 months, particularly with Fortune 500 clients.
• Proven expertise selling Cloud, SaaS, and AI-enabled solutions in domains including Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (bots and virtual agents), AI Copilots, and Customer Relationship Management (CRM).
• Strong track record in cultivating strategic enterprise account relationships, engaging executive-level stakeholders (C-suite), and expanding pipelines via organic growth and channel partners.
• Exceptional communication skills to articulate company vision and product capabilities in alignment with client business challenges and objectives.
• Experience crafting marketing and prospecting strategies for territory expansion and demonstrated success in new logo acquisition alongside nurturing upsell and cross-sell opportunities.
• High-energy, results-driven attitude combined with the ability to collaborate effectively within a team and operate efficiently in a high-paced setting.
• Proven competency in understanding complex customer needs and conveying sophisticated technology offerings clearly.
• Demonstrated success leading extensive sales cycles with consistent revenue achievements.
• Familiarity with MEDDPIC sales methodology.
• Bachelor's degree (BA or BS) or equivalent professional experience.
• Willingness and ability to travel up to 50% of the time.

Company and Work Environment

• Contribute to AI solutions utilized by over 8,000 global organizations, with over 150 new AI functionalities introduced recently.
• Engage in a flexible, supportive workplace culture encouraging balance, development, and well-being.
• Access ongoing growth opportunities including mentorship, leadership training, and educational support to thrive in the AI era.
• Benefit from initiatives like paid volunteer leave, wellness programs, and culturally tailored employee offerings.
• Join a company recognized as a Great Place to Work® across 17 countries, with high employee pride.

Additional Information

Genesys is committed to equal opportunity employment and provides reasonable accommodations in the application process. Applicants with accommodation needs can contact the company via a dedicated email. The company ensures privacy and security by not soliciting sensitive personal or financial data during recruitment.

The recruitment process typically involves an application review, initial video interview, subsequent meetings with the hiring manager and team, limited to approximately five interviews, followed by final steps communicated by the team.