Roadside Technician

About the Role

Join the RAC team as a Roadside Technician and play a crucial role in keeping vehicles running smoothly across Milton Keynes and surrounding areas such as Bletchley, Newport Pagnell, Olney, Bedford, Ampthill, and Sandy. This role offers a great balance by allowing you to start and finish your working day at home with demand-led shifts averaging around 40 hours weekly and additional overtime opportunities.

Key Responsibilities

• Provide expert mechanical repairs, diagnostics, and roadside assistance to drivers experiencing vehicle breakdowns.
• Execute tasks ranging from resolving flat batteries and changing tyres to complex fault diagnosis efficiently and confidently.
• Deliver exceptional customer service and reassurance to members during vehicle emergencies.
• Manage your daily work within a local cluster, focusing on timely and effective solutions for breakdowns in your area.

Qualifications and Experience

• Hold an NVQ Level 2 qualification in Light Vehicle Maintenance or an equivalent certification, along with a minimum of two years’ relevant experience; or
• Possess at least five years of experience as a Vehicle Technician or Mechanic.
• Have a valid UK driving license with fewer than six penalty points.

Compensation and Benefits

• Competitive base salary starting at £36,400 with a realistic on-target earning potential around £60,000; top performers may significantly exceed this through bonuses and enhanced overtime rates.
• Full provision of essential work equipment including an RAC van, fuel card, complete uniform, necessary tools, and diagnostic devices.
• Join the colleague share scheme free of charge to share in company growth.
• Enjoy free RAC Ultimate breakdown cover from your first day.
• Participate in a car salary sacrifice program featuring electric vehicle options after 12 months, offering tax savings.
• Benefit from 23 days of annual leave plus bank holidays, increasing to 25 days with continuous service.
• Contribute to a pension plan with up to 6.5% matched contributions and access life cover up to 4 times salary (extendable to 10 times with flex benefits).
• Receive 24/7 confidential wellbeing support for you and your family.
• Access exclusive discounts on tools, technology, holidays, and more through the Orange Savings portal.

Who We Are Looking For

We are seeking individuals who not only excel at mechanical work but also demonstrate exceptional problem-solving skills and customer care. You should be comfortable managing multiple types of roadside issues and be adaptable, calm, and confident under pressure. Quick thinking and reliable decision making tailored to customer needs on each call are essential qualities.

Additional Information

The RAC is a reputable, longstanding provider of roadside assistance with over 125 years of heritage. This position offers ample opportunities for professional development and to make a tangible difference in drivers’ everyday lives.