Retail Operations Executive

About the Role

As a Retail Operations Executive, you will drive operational excellence in retail by overseeing inventory management, planning, governance, and communication. Your role ensures stores are well-equipped to achieve commercial goals while consistently delivering outstanding client experiences.

Key Responsibilities

• Act as the main operational contact for the retail organization, providing support during critical business periods, including outside normal office hours as needed.
• Enforce consistent application of retail Standard Operating Procedures (SOPs), policies, and operational standards across all boutiques and counters.
• Lead compliance efforts concerning audits, health and safety, and governance requirements.
• Perform store audits and ensure timely resolution of identified issues.
• Manage operational problem-solving and escalate issues to reduce business interruptions.
• Oversee logistics for store openings, relocations, renovations, and closures.
• Supervise retail administrative tasks such as ordering uniforms, stationery, name cards, and operational supplies.
• Assist with planning and executing retail initiatives, processes, product launches, and events.
• Prepare and maintain retail performance reports including sales, customer traffic, productivity, and operational metrics dashboards.
• Identify and promote operational best practices for continuous improvement.
• Manage workforce administration including monthly overtime reporting.
• Coordinate onboarding procedures for new retail employees in collaboration with HR and other stakeholders.
• Support facilities management including vendor engagement, contract renewals, and issue resolution related to store maintenance.
• Lead inventory and supply planning by managing replenishment strategies to maintain optimal stock levels across all sales channels.
• Monitor inventory health focusing on stock cover, ageing stock, sales velocity, and shortage risks.
• Analyze sales trends and inventory performance to recommend replenishment actions proactively.
• Oversee allocation and replenishment planning for e-commerce inventory.
• Support new product allocation and launch planning to optimize commercial performance aligned with business goals.
• Generate inventory-related reports and actionable insights to inform decision-making.
• Coordinate order processing and daily inventory management with internal and external stakeholders.
• Monitor inventory levels with trade partners and follow up on purchase orders to ensure sufficient stock availability at points of sale.
• Maintain accurate pricing, trade margins, and product master data within systems.
• Build strong partnerships with trade partners to support commercial objectives and coordinate supply and delivery timelines effectively.
• Handle vendor creation, purchase order generation, invoice processing, and finance submissions.
• Track sales, sell-through, productivity, and new store introduction (NSI) performance against targets with data-driven insights.
• Support monthly business reviews, commercial performance analysis, and retail expense planning and follow-up.
• Produce commercial reports such as competitor benchmarking, store rankings, and service performance evaluations.
• Serve as a communication bridge between head office and retail teams, leading operational updates and retail directives implementation.
• Foster strong cross-functional collaboration with Retail, Supply Chain, Finance, HR, Visual Merchandising, Store Projects, Marketing, and external partners.
• Coordinate retail engagement and recognition initiatives, supporting readiness and execution of product launches, campaigns, and activations.
• Monitor event execution quality and conduct post-event evaluations to identify improvement opportunities.
• Represent Retail Operations in cross-functional projects and governance, managing timelines, deliverables, and risks to ensure successful rollout of initiatives.
• Support corporate social responsibility (CSR) and sustainability initiatives in the retail network, ensuring compliance and promoting sustainable retail practices.

Candidate Profile

• Possess strong understanding of retail operations, inventory management, and industry best practices.
• Demonstrate sharp analytical and commercial skills with the ability to translate complex data into actionable recommendations.
• Exhibit excellent planning, prioritization, and problem-solving abilities with meticulous attention to detail and disciplined execution.
• Show ownership and accountability in delivering desired outcomes.
• Effectively influence and align stakeholders without direct authority.
• Build trust and credibility with frontline teams and cross-functional partners.
• Maintain momentum across multiple priorities ensuring accountability.
• Advanced proficiency in Microsoft Excel and PowerPoint to support reporting, data analysis, and presentations.
• Experience with retail systems, ERP platforms, and inventory management is favorable.
• Strong verbal, written, and presentation communication skills with the ability to simplify complex information.
• Maintain close connection to store operations and frontline requirements.
• Build collaborative relationships within a diverse retail network.

About Chanel

Chanel is dedicated to fostering an inclusive culture that encourages personal growth and collective progress. The diversity of individuals enhances the creativity, effectiveness, and complementarity of our teams. We warmly welcome applications from all candidates who can bring their unique perspectives, experiences, and potentials.