Retail Floor Supervisor - Windsor (Full Time)

About Talize

Talize represents more than just a workplace—it is a movement dedicated to sustainable living and environmental responsibility. By joining Talize, you contribute to a community where fashion meets purpose, helping customers shop with intention every day. The company fosters a fast-paced, inclusive culture that values diversity, creativity, and collaboration, encouraging all team members to grow personally and professionally.

Position Overview

The Retail Floor Supervisor plays a pivotal role in managing day-to-day store operations while ensuring an outstanding customer experience. This position is responsible for maintaining visual merchandising standards, ensuring register accuracy, overseeing floor activities, and supporting team development through training and feedback. The Supervisor actively engages in hiring and performance coaching, with a focus on smooth store operations, loss prevention, and employee involvement to meet store objectives aligned with Talize’s sustainable fashion commitments.

Key Responsibilities

• Lead daily store floor activities including tasks delegation, walkthrough inspections, and upholding merchandising standards.
• Manage store opening and closing routines, cash register accuracy, pricing verification, and overall floor preparedness.
• Monitor sales floor and checkout areas to ensure consistent replenishment, organization, and effective customer service flow.
• Assist with scheduling staff and support sales events, promotions, and other in-store campaigns.
• Handle cash management, reconciliation processes, and administrative requirements diligently.
• Train new and existing team members on point-of-sale systems, merchandising techniques, loss prevention policies, and customer service best practices.
• Contribute to hiring, staff coaching, performance evaluations, and enforcement of company policies.
• Promote positive team culture through employee recognition and engagement initiatives.
• Address and resolve escalated customer complaints to guarantee high-quality service recovery.
• Ensure store cleanliness and safety protocols compliance, reporting any hazards or incidents promptly.
• Collaborate with store leadership to maintain consistent operational standards and safeguard store integrity.

Candidate Profile

• A minimum of three years of retail management experience.
• Deep enthusiasm for retail operations and providing excellent customer experiences.
• Strong leadership qualities with proven ability to build and motivate teams.
• Excellent customer service and interpersonal communication skills.
• Well-developed business acumen paired with effective problem-solving capabilities.
• High attention to detail and organizational skills.
• Experience working in thrift or second-hand retail is an asset.
• Must hold a valid driver’s license with a clean driving record.

Physical and Work Environment Requirements

• Ability to stand, walk, bend, reach, and use hands continuously during shifts.
• Capable of lifting up to 50 pounds and pushing/pulling carts weighing up to 500 pounds.
• Occasional exposure to dust, dirt, insects, garbage, and rodents as part of routine operations.
• Flexible availability including days, evenings, weekends, and holidays.

Work Schedule and Salary

This full-time position requires open availability, including weekends and holidays, with closing shift duties. The annual salary for this role is $45,760.

Employee Benefits and Perks

• Competitive annual salary package.
• 50% discount on purchases at Talize stores.
• Comprehensive fully employer-paid benefits plan and three weeks paid vacation annually.
• Paid birthday day off to celebrate your special day.
• Opportunity for career advancement in a growing organization.
• Inclusive, vibrant workplace culture where employee contributions are valued.
• Contributing to a broader cause of sustainable retail and environmental impact.

Application Process

• Initial application review to assess qualifications.
• Phone screening to discuss alignment with company values and goals.
• Completion of a Predictive Index assessment to better understand candidate traits.
• In-person interview and store tour with General Manager and Assistant General Manager.
• Final interview with Market Manager and People & Culture Business Partner.
• Offer extended subject to background and reference checks.

Equal Opportunity and Accessibility

Talize is committed to creating an inclusive and accessible workplace where all employees and customers feel respected and supported. Accommodations are available throughout the hiring process upon request. Only selected candidates will be contacted for interviews.