Restaurant Shift Supervisor - Kelowna Airport (Year-round)

Role Overview

The SSP Group plc operates multiple dining establishments at Kelowna International Airport, including White Spot, Tim Hortons, and Subway. The Restaurant Shift Supervisor position is based within a secure airport location requiring eligibility for a Restricted Area Identification Card (RAIC) according to Transport Canada regulations. This role is pivotal in supporting management and leading a team of Food Travel Experts to consistently meet and exceed service standards while delivering a superior customer experience aligned with the company's Passion Principles.

Key Responsibilities

• Assist management in ensuring consistent achievement of service standards by team members.
• Prioritize the guest experience as the foremost concern.
• Maintain operational brand standards and ensure daily completion of restaurant checklists and cleanliness schedules.
• Guide new team members through orientation, acting as a training mentor to uphold brand standards.
• Clearly convey job duties, priorities, and expectations to staff.
• Support and motivate the team to accomplish business objectives effectively.
• Set and communicate performance benchmarks, monitor team members' work, and document performance accordingly.
• Facilitate skill development among staff to enhance their job performance.
• Oversee cash handling responsibilities and procedures.

Qualifications and Experience

• At least 12 months of experience in a busy restaurant or hotel environment.
• Strong interpersonal skills with the ability to motivate and interact positively with team members.
• Ability to read, interpret, and articulate instructions clearly and directly.
• Teamwork skills suited to a fast-paced food service environment.
• Prior supervisory experience is necessary.
• Experience handling cash transactions is required.
• Possession of a Serving it Right certificate.
• Knowledge and experience in serving liquor.

Additional Information

• Compensation ranges between $22.50 and $26.50 per hour.
• Full-time availability is expected.
• Full-time employees are entitled to dental, vision, prescription, and medical benefits.
• Employees have access to free parking.
• Applicants must be legally authorized to work in Canada and able to obtain the necessary government documentation for airport security clearance during onboarding.
• Diversity and inclusion are fundamental to SSP Canada’s values, with a commitment to equality and respect for all individuals regardless of background.