Rental Coordinator

About Cooper Equipment Rentals

Join Cooper Equipment Rentals, a company committed to career growth and fostering an inclusive and safety-focused work environment. We are seeking motivated and customer-oriented professionals to join our dedicated team at our London, Ontario location. Applicants must be currently residing in Canada and legally authorized to work.

Key Job Responsibilities

• Respond promptly and professionally to inquiries from customers and sales team members, providing rental solutions and accurately processing contracts.
• Organize equipment delivery and pickup schedules by coordinating drivers and clearly communicating timelines.
• Work closely with the Service Department to manage equipment repairs, schedule maintenance, and monitor fleet availability.
• Maintain precise inventory records, performing daily reconciliation and reporting to support effective inventory control.
• Handle rental documentation including cycle billing, contract filing, open-order reporting, and equipment exchanges, efficiently using the Systematic Rental Management system.
• Collaborate with shop and yard personnel to understand equipment readiness and availability for rental purposes.
• Address and resolve customer issues in partnership with internal teams, ensuring high satisfaction levels.
• Adhere to established standard operating procedures to maintain consistency, compliance, and operational efficiency at the branch.
• Promote a safe and positive workplace by following safety policies and exemplifying The Cooper Difference.

Qualifications and Requirements

• At least 3 years of experience in customer service or construction-related industries; prior exposure to construction equipment rental is a strong advantage.
• Minimum education: High school diploma or equivalent; post-secondary coursework in business, administration, or logistics considered a plus.
• Familiarity with construction equipment, particularly pumps and generators, and rental fleet operations beneficial.
• Understanding of rental fleet management and industry standards is advantageous.
• Ability to manage detailed inventories of pumps and accessories accurately to ensure customers receive fully equipped rentals.
• Strong organizational abilities to handle multiple priorities and deadlines within a dynamic environment.
• Excellent verbal and written communication skills to interact effectively with customers, drivers, technicians, and sales teams.
• Customer-centric approach with demonstrated capability to build and maintain strong relationships.
• Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with Power BI or other reporting software is a plus.
• Experience or willingness to learn rental management software such as Systematics or similar platforms.
• Strong problem-solving skills with the capacity to identify issues and develop proactive solutions.
• Exceptional attention to detail and accuracy in all tasks.
• Ability to work both independently and collaboratively within a team setting.
• Flexible and adaptable to shifting priorities and urgent customer requirements.
• Committed to workplace safety and compliance with all company safety standards.
• High standards of accountability, professionalism, and pride in work quality.

Compensation and Benefits

• Competitive annual salary ranging between $55,000 and $60,000.
• Comprehensive benefit package with premiums fully covered by the company.
• Uniforms, safety boots/shoes, and required safety gear provided.
• RRSP matching program to support retirement savings.
• Employment stability with year-round work opportunities.
• Ongoing training and professional development initiatives.
• A welcoming, safety-conscious, and socially responsible workplace culture.

Additional Information

The position is based onsite at 1000 Progress Dr, London, ON N6N 1B8. Cooper Equipment Rentals strongly values diversity and inclusion and provides accommodations during the recruitment process upon request. The hiring process uses AI-assisted technology for support, but human judgment guides all final decisions.