Regulatory Support Officer – Albany Hub

Overview

Join Auckland Council’s dynamic Regulatory Support team based in North West Auckland's Albany Hub. This permanent, full-time opportunity allows you to significantly contribute behind the scenes by providing effective administrative assistance to various stakeholders, ensuring the seamless functioning of Licensing and Compliance services.

Key Responsibilities

• Manage processing of applications and requests, maintaining accuracy and currency of all databases and systems.
• Ensure thorough execution of essential processes related to registration, licensing, and financial tasks including invoicing.
• Collaborate with diverse stakeholders, key accounts, and qualified partners to deliver exceptional customer service across multiple communication platforms, including written correspondence and phone interactions.

Candidate Profile

Ideal candidates bring experience within a regulatory setting or demonstrate a strong enthusiasm for diverse administrative roles within this domain. You should possess excellent organizational skills, system proficiency including MS Office, and adaptability to new technologies. Exceptional communication skills and the ability to foster strong professional relationships in a busy environment are vital. Attention to detail, accuracy, and proactive time management complete your profile.

Requirements

• Minimum of three years' experience in administration and customer service, preferably within regulatory environments.
• Customer-centered mindset with dedication to continuous improvement.
• Strong verbal and written communication capabilities.
• Proven effectiveness in managing multiple tasks and varied processes.
• High precision and strong attention to detail.

What We Offer

As the largest local government compliance operation in Australasia, our Licensing and Compliance Directorate upholds public health and safety by administering rules and bylaws. Working with us provides comprehensive training and exposure to various facets of licensing and compliance activities, fostering continual professional growth.

We value diversity, equity, and inclusion, holding accreditations such as GenderTick and signing the Pride Pledge, ensuring a workplace where every individual feels valued and empowered. Benefits include employer KiwiSaver contributions atop the competitive salary range stated below.

Additional Information

• Position located at Albany Hub, Auckland.
• Applications close on 27 July 2026.
• Salary range: NZD 60,216–62,000, dependent on skills and experience.
• Auckland Council embraces equal opportunity employment and encourages applicants to communicate any access needs during recruitment.