Recoveries Officer

About the Company

At Gallagher Bassett, our mission is to assist individuals and businesses through difficult times. Each day, we provide guidance through complex situations, facilitate recovery, and deliver impactful results. Our team is composed of proactive problem solvers, empathetic specialists, and outcome-oriented professionals dedicated to ethical, high-quality service. Whether handling claims, supporting clients, or enhancing processes, you'll contribute significantly to helping people progress confidently. We foster a culture valuing collaboration, curiosity, and recognition of your contributions. Joining us means being part of a committed and purposeful team.

Role Overview

As a Recoveries Officer, you will oversee managing a portfolio that includes worker, employer, and provider Scheme or Contract debt recovery cases, as well as Third Party wrongdoer cases. Your responsibilities will extend to handling Scheme debt along with Third Party, Common Law, Compulsory Third Party, and Public Liability litigation cases to optimize the financial outcomes and objectives of the scheme. You will also serve as a technical expert resource for Recovery Officers and claims operations personnel.

Key Responsibilities

• Collaborate closely with internal stakeholders to detect potential Third Party wrongdoer recoveries and reduce the impact of overpayments to injured workers, employers, or providers.
• Maintain strong communication and provide specialized technical support to relevant internal and external parties to prevent overpayments.
• Coordinate with internal teams to gather necessary information relating to recovery cases.
• Conduct investigations into potential recoveries, ensure proper documentation, and initiate recoveries within established timeframes.
• Inform appropriate internal and external stakeholders promptly if unauthorized overpayments are identified.
• Achieve performance metrics while adhering to relevant legislation, RTWSA Claims Operational Guidelines, and internal policies and procedures.

Candidate Profile

• Demonstrated experience in Workers Compensation or Personal Claims Management.
• Proven ability to handle recovery case management.
• Strong knowledge of Workers Compensation laws related to injuries, payments, and recovery mechanisms.
• Understanding of laws governing recoveries and debt collection processes.
• Experience operating within the public liability regulatory framework.
• Familiarity with legislation such as the Motor Vehicle Act 1959, Road Traffic Act 1961, Civil Liability Act 1936, Return To Work Act 2014, and Workers Rehabilitation and Compensation Act 1986.

Compensation and Benefits

We offer a competitive salary along with excellent team environments and promising career progression opportunities. Minimum core benefits include:

• 4 weeks annual leave plus up to 2 weeks additional lifestyle leave available for purchase.
• Opportunity for Novated Leasing.
• Two paid volunteer days annually.
• Discounted health insurance through our Group Insurance Plan.
• Employee Stock Purchase Program.
• Paid parental leave.

Additional advantages include:

• Flexible and hybrid work arrangements to support work-life balance.
• Support for mental health and wellbeing for employees and their immediate families.
• Employee recognition awards and milestone service acknowledgements.
• Peer support initiatives.
• Access to annual flu vaccinations.
• Discounts through Reward Gateway at over 350 retailers.

Inclusion and Diversity Commitment

Gallagher is dedicated to fostering inclusion and diversity in the workplace. With over 95 years of leadership in sustainability and community support, we embrace differences in identities, experiences, and talents to better serve our clients and communities. We consider inclusion a deliberate commitment and recognize diversity as a core strength. Equal employment opportunities are provided without discrimination based on race, color, religion, gender (including pregnancy), sexual orientation, gender identity or expression, hair expression, marital or parental status, age, nationality, disability, medical conditions, veteran status, citizenship, or any other legally protected characteristics. We also provide reasonable accommodations for qualified individuals with disabilities unless it causes undue hardship.