Program Manager - Operations and Strategy

About Bonneville Labs

Bonneville Labs operates flexible coworking and traditional laboratory spaces designed to support biotechnology innovators, emerging companies, community collaborators, and life sciences leaders. They focus on removing operational barriers so research and development teams can concentrate on discovery and product innovation, aiming to accelerate breakthroughs and reduce associated costs.

Role Overview

The Program Manager will spearhead strategic initiatives and manage operational execution across multiple Bonneville Labs sites. Balancing high-level strategy with detailed day-to-day management, this position ensures clear ownership, accountability, and measurable success for all programs. The role also drives consistent workflows, documentation, and continuous enhancement aligned with a product-focused operational approach.

Key Responsibilities

• Lead projects from conception through planning, execution, and completion, ensuring timely progress and quality.
• Manage program tracking tools like Smartsheets and UpKeep to monitor timelines and performance.
• Coordinate cross-departmentally among Lab Operations, Safety, Facilities, Member Services, Scientific Services, and Business Operations.
• Develop and maintain SOPs, protocols, and operational documents with appropriate version control and regulatory compliance.
• Identify workflow inefficiencies and implement process improvements and automation initiatives.
• Support day-to-day operations and site readiness, including emergency response coordination and vendor management.
• Maintain strong partnerships with internal teams, members, vendors, and contractors, emphasizing exceptional member experience.
• Prepare detailed program presentations, track KPIs such as uptime and NPS, and facilitate continuous improvement strategies.

Qualifications

• Bachelor's degree in Business, Science, Engineering, Computer Science, or related discipline.
• At least five years of experience in program/project management or business operations, preferably in biotech, life sciences, lab operations, or regulated industries.
• Proven ability to manage multiple simultaneous projects in dynamic environments.
• Experience with SOP development and multi-site operations coordination is advantageous.
• Excellent organizational, communication, and leadership skills, including mentoring junior staff.
• Familiarity with project management platforms such as Smartsheets, Microsoft Project, Salesforce, or analogous tools.
• Customer-focused mindset with strong problem-solving skills and business insight.
• Comfortable with basic automation and data tracking technologies.
• Must be able to work remotely on West Coast hours and travel quarterly to Bay Area locations.
• Valid driver's license is required; safety training (EHS, HazMat, bloodborne pathogens) is a plus.

Personal Attributes

• Dependable, well-organized, and proactive.
• Ability to thrive in fast-paced, flexible settings and manage multiple priorities with composure.
• Strong ownership mentality and accountability.
• Collaborative team player with a curious and improvement-focused attitude.

Compensation

Annual salary ranges from $115,000 to $150,000 based in San Francisco, CA.