Product Manager - Shipping and Logistics

Overview

We are seeking a Product Manager to oversee the shipping and logistics product category across AlphaGraphics and PostNet brands. This critical role manages pricing strategies, product development, and franchise adoption in a complex and evolving shipping market dominated by carriers adjusting rates and surcharges.

Key Responsibilities

• Define and continuously update pricing frameworks and margin goals based on carrier rate and surcharge changes.
• Take full ownership of the product roadmap, including evaluating new offerings, sunsetting outdated products, and prioritizing future directions.
• Maintain awareness of competitive pricing trends in retail shipping, e-commerce fulfillment, and returns to identify business risks and opportunities.
• Generate reports on revenue, margin, and product adoption, providing actionable insights to drive improved profitability.
• Manage relationships with carriers and third-party vendors including contract negotiations and ensuring fulfillment of commitments.
• Lead the product development roadmap for the proprietary Hub4PostNet system in collaboration with sales and operations teams.
• Create comprehensive launch packages containing pricing tools, training materials, and customer-facing collateral to support product introductions.
• Develop go-to-market strategies including positioning, messaging, targeted customer segments, and launch timing.
• Partner with marketing to ensure consistent messaging and support for the shipping category across all channels year-round.
• Collaborate with Operations and Learning & Development to improve service adoption and attach rates within franchise centers.
• Gather feedback directly from franchise owners to understand challenges and refine strategies.
• Work closely with the global product team and cross-functional internal teams to align and execute product initiatives successfully.

Requirements

• Bachelor’s degree in Marketing, Business, Logistics, Supply Chain or related disciplines.
• Fluency in written and spoken English.
• At least 5 years’ experience in product management, product marketing, or business development within shipping, parcel, logistics, or supply chain sectors.
• Sound understanding of carrier economics including rate cards, zones, dimensional weight concepts, and surcharge mechanisms.
• Hands-on experience managing pricing strategies and margin control for products or categories.
• Proven expertise in leading product launches and go-to-market planning.
• Advanced skills in Microsoft Excel and strong analytical and strategic thinking capabilities.
• Excellent communication and presentation skills suited to engaging franchise owners, executives, and cross-functional teams.
• Preferred experience with franchise or indirect sales channels, direct carrier negotiation, and e-commerce fulfillment or returns.
• Collaborative attitude, openness to diverse viewpoints, and a determined, curious, and innovative approach.

Benefits

• Comprehensive health coverage including medical, dental, and vision insurance.
• Paid time off and parental leave.
• 401(k) plan with company match.
• Performance-based bonuses.
• Employee discounts and company social events.
• Flexible scheduling with remote work options on Mondays and Fridays.
• Professional development and multicultural, inclusive environment.
• Free snacks and food provided.

Additional Details

The role is based in Lakewood, CO, with a hybrid work schedule: work from home Mondays and Fridays, in-office Tuesdays through Thursdays. Compensation ranges from $80,000 to $100,000 annually plus bonuses and benefits. Applications will be accepted until September 1st, subject to change based on business needs. The position reports directly to the Lead Product Manager.

Our company is an equal opportunity employer committed to inclusive hiring and provides accommodations on request during recruitment.