Processor - Banking

About the Role

We are seeking a dedicated Processor to join our team in Dubai on a 1-year contract basis, working onsite. The ideal candidate will handle various tasks related to managing loan documentation and customer communication within the banking sector.

Key Responsibilities

• Initiate retrieval requests for original loan files from the storage vendor, Iron Mountain.
• Receive and manage data on liquidated loans from the data lake team.
• For liquidated Top-Up loans processed using existing cheque copies, retrieve the original cheque from the previous loan file and deliver it to the customer.
• Maintain and update the master tracker with received files and perform reconciliation activities.
• Safeguard original files in the designated storage area until case resolution in the CRM system.
• Hand over original security cheques or post-dated cheques (PDCs) to customers and provide scanned copies upon request.
• Upload customers' signed acknowledgment forms and cancelled cheque images into the CRM.
• Close CRM cases after cheque handover completion.
• Enclose customers’ original acknowledgments in the respective loan files.
• Return physical documents to the vendor for archival once cases are auto-closed or cheques collected.
• Create CRM requests manually to process cheque returns post-case closure and close these requests upon cheque delivery to customers.
• In cases involving mortgage bundle products or restructured loans, coordinate with Retail Operations for retrieval of personal loan security cheques/PDCs via email requests.
• Handle customer calls and respond promptly to emails.
• Manage daily physical document returns to the vendor via internal courier, performing maker and checker roles, and share soft copy dispatch confirmation.
• Provide monthly summary reports to business and product teams.
• Conduct quality control checks on daily processing cases including those received, active, cheque collected, and auto-resolved.
• Carry out User Acceptance Testing (UAT) when system changes occur as per business needs.
• Liaise with Product and Technology teams to troubleshoot and resolve issues.

Candidate Requirements

• 3 to 4 years of experience in banking operations.
• Immediate joiners or those able to serve a notice period up to 30 days are preferred.

Additional Information

Candidates interested in applying should email their CV including details on expected salary, visa/work permit status, current notice period, and current location.