PMO Manager

About World Wide Technology

Established in 1990, World Wide Technology (WWT) is a global leader in technology solutions focusing on AI and digital transformation, generating $20 billion in revenue annually. The company leverages its Advanced Technology Center to collaborate with leading hardware and software providers, enabling customers worldwide to innovate, test, and scale technology solutions effectively. With a workforce of over 10,000 employees across more than 55 global locations, WWT has consistently been recognized by Fortune and Great Place to Work® for its strong values, leadership, innovation, and inclusive culture.

Role Overview

The PMO Manager will oversee infrastructure-centric projects for Fortune 500 clients across various sectors. The role emphasizes managing global infrastructure planning and deployment services, ensuring top-tier implementation and customer satisfaction.

Key Responsibilities

• Apply in-depth knowledge of project management methodologies to lead initiatives.
• Collaborate closely with sales teams, project managers, and deployment personnel to guarantee flawless project execution.
• Ensure that service levels are exceeded while maintaining high customer satisfaction.
• Drive continuous improvements in service processes within the PMO.
• Manage financial aspects including budgeting, cost control, and proformas.
• Maintain transparent and proactive communication with customers and internal teams.
• Lead personnel management, including recruitment, interviewing, and developing high-performing teams with strong morale.
• Forecast staffing needs and oversee optimal resource utilization.
• Steer project timelines, scope, milestones, and adherence to PMO methodologies.
• Effectively monitor and manage day-to-day project operations.
• Implement robust risk management and issue resolution strategies.
• Oversee quality review of project deliverables and enforce rigorous post-project evaluations and lessons learned.
• Nurture and sustain relationships with internal/external stakeholders, customers, and subcontractors.

Required Qualifications

• Bachelor's degree preferred; PMP certification or extended management experience is valued.
• At least 5 years of management experience within professional services managing PMO teams handling complex IT projects.
• Minimum of 10 years’ experience in project management.
• Certified in PMP or PRINCE2.
• Over 3 years of prior experience in sales or business development roles.
• Comprehensive knowledge of networking technologies and deployment methodologies.
• Strong financial acumen including contract management, forecasting, tracking metrics, and negotiating contract scope, cost, and schedule.
• Demonstrated ability to work independently and collaboratively within high-performing global teams.
• Excellent communication abilities, both verbal and written, including customer engagement and presentations.
• Strong problem-solving skills with a focus on implementing change effectively.
• Possession of a valid driver's license.
• Preferred working timezone aligned with GMT/GMT+1 to sync with the UK office.

Additional Information

WWT offers an exceptional benefits package to full-time employees that includes health, dental, and vision care; onsite health centers; employee assistance; wellness programs; competitive pay; profit sharing; life insurance; and generous paid time off including parental, sick, military, and bereavement leave. The company fosters an inclusive culture based on innovation, collaboration, and respect, striving to empower employees for success.

WWT is an equal opportunity employer committed to diversity and inclusion.