Payroll Specialist I

About Dayforce

Dayforce is a globally recognized human capital management (HCM) company with headquarters in Toronto, Ontario, and Minneapolis, Minnesota. Operating across North America, Europe, the Middle East, Africa, and Asia Pacific Japan, it provides an award-winning Cloud HCM platform with a unified database and continuous calculation engine to boost efficiency, productivity, and compliance worldwide. The company’s core promise, "Makes Work Life Better™," reflects its dedication to employees, customers, partners, and communities.

Key Responsibilities

• Manage all phases of the payroll cycle, ensuring processing, reconciliation, auditing, and transmissions are accurate and timely for assigned clients.
• Guarantee precise execution of payroll changes, payments, and processing tasks for designated clients.
• Perform quality checks and audits to maintain minimal error rates.
• Collaborate with internal teams, such as Support and Contact Centre, to address payroll concerns and employee inquiries.
• Utilize strong analytical and problem-solving skills to promptly resolve issues.
• Keep customers regularly informed with timely updates on incidents.
• Maintain exemplary customer satisfaction standards.
• Contribute to the support knowledgebase to assist ongoing operations.
• Create, update, and periodically review standard operating procedures (SOPs) to ensure documentation accuracy.
• Adopt a proactive ownership approach towards tasks and projects from initiation to completion.
• Use the task management system effectively to manage client-related tasks with complete and accurate documentation.
• Anticipate opportunities for improvement and actively support process enhancements.

Required Skills and Experience

• Demonstrated ability to complete assigned tasks within set schedules, following established procedures and standards.
• Consistently meet or exceed key performance indicators (KPIs) related to processes.
• Deliver high-quality customer service to achieve strong satisfaction ratings.
• Implement corrective and preventive actions when necessary.
• Accurately record relevant delivery data for performance metrics.
• Aspire to become a subject matter expert in payroll processes.
• Work effectively as part of a team.
• Proactively identify and communicate potential risks.
• Ensure complaints are escalated appropriately and promptly.
• Be responsive to feedback oriented towards professional growth.
• Work under the supervision of a Team Lead or Manager.
• Escalate exceptions quickly to senior team members or leadership.
• Be responsible for personal performance outcomes.
• Experience working in high-volume payroll operations is preferred; end-to-end payroll experience is a plus.
• Background in payroll outsourcing or consulting industries is advantageous.
• Solid understanding of payroll concepts, RTI regulations, and relevant legislative requirements.
• Strong time management and ability to prioritize tasks effectively.
• Previous experience in customer support roles.
• Excellent written and verbal communication skills across multiple channels.
• Fluency in English, both spoken and written.
• Professional telephone etiquette.
• Strong analytical and reporting capabilities.
• Proficiency in computer applications including Microsoft Word, Excel, PowerPoint, and Outlook.

Additional Information

Dayforce values diversity and inclusion, welcoming applicants from varied backgrounds and passions. The company promotes personal and professional development through generous leave programs, wellness initiatives, and competitive pay and benefits. Engagement in community initiatives, volunteering opportunities, and charitable efforts are core to the culture. Applicants should be aware that artificial intelligence may assist in the recruitment screening process.

Fraud Notice: Candidates should be cautious of fraudulent recruiting scams. Legitimate communication from Dayforce will come from an @dayforce.com email address. Requests for payments, personal data, or equipment orders are not part of the hiring process and should be treated as fraudulent. Dayforce actively monitors application authenticity and rejects misleading submissions.