Night Porter

About the Role

Join us as a Night Porter and play a key role in delivering an exceptional experience to our guests. You will ensure their comfort and security throughout the night by maintaining a safe environment and providing attentive service. Our unique venue, The Odney Hotel, is nestled in 130 acres by the River Thames in Cookham, Berkshire. This John Lewis Partnership-owned hotel features five historically styled houses and beautiful grounds including a private riverside, water gardens, a pool, and sports facilities. The main building, Lullebrook Manor, inspired the classic novel "The Wind in The Willows," offering guests a blend of history and leisure, such as afternoon tea, bar drinks, and dining overlooking the river.

Key Responsibilities

• Act as an ambassador for the brand, ensuring a consistently excellent customer experience
• Offer flexibility by supporting various areas and departments within the hotel as needed
• Provide security services across the estate during night hours
• Collaborate with the maintenance team to address reactive maintenance issues promptly
• Manage check-in and check-out processes for late arrivals and early departures
• Secure estate outbuildings and offices by locking them appropriately
• Respond to building alarms and reset them when necessary

Required Qualifications and Experience

• Possession of a full UK driving licence
• Experience working independently, especially in high-pressure and lone working situations
• First aid certification
• Familiarity with duty management and building security, including computer and IT skills

Additional Desired Skills

• Previous experience or knowledge of hotel operations
• Basic maintenance abilities
• Eagerness to develop new skills through available training

Partner Information

We are the largest employee-owned business in the UK, home to iconic brands John Lewis and Waitrose. Our culture is driven by partnership principles emphasizing shared success, respect, diversity, and personal growth. We cherish innovation, quality, and excellent service as part of our retail commitments. Each partner shares ownership responsibilities and benefits equally.

Additional Information

Certain positions are subject to pre-employment screening, including possible DBS and financial probity checks conducted by authorized third parties. Candidates will be informed during recruitment if such vetting applies and are encouraged to complete required documentation promptly. Early application submission is advised as vacancies may close if a large number of applications are received.

We value work-life balance and support flexible working arrangements such as compressed hours or job sharing, subject to discussion with hiring managers. Applicants must be at least 18 years old due to working time regulations. If you require disability accommodations to complete your application, please notify us promptly to arrange appropriate adjustments.