Master Barista

Role Overview

The Master Barista supports the Beverage Manager in running beverage activities across restaurant outlets, bars, banquet service, and related hotel operations. The role involves day-to-day coordination, helping with planning, and maintaining strong quality standards.

This is an important Food & Beverage position focused on creating distinctive coffee experiences for guests. The person in this role represents the hotel, protects its reputation, and helps deliver polished service at all times.

Key Responsibilities

• Prepare high-quality coffee beverages, including espresso, cappuccinos, lattes, and other specialty drinks, with consistent taste and presentation.
• Produce well-extracted espresso shots and understand how different espresso machines work for proper pressure and brewing.
• Deliver warm, guest-focused service and encourage customers to return through memorable coffee experiences.
• Work the front counter and support service of coffee, tea, beverages, and sometimes food items.
• Collaborate effectively with colleagues and contribute as a dependable team member.
• Manage multiple tasks in the right order, prioritize efficiently, and maintain service quality during busy periods.
• Apply strong knowledge of coffee origins, major growing regions, bean types, processing methods, taste profiles, and brewing suitability.
• Understand the differences between Arabica and Robusta beans, as well as how grinding and roasting affect espresso preparation.
• Keep the beverage station, equipment, and work area clean, organized, and professionally maintained, along with a neat personal appearance.
• Treat all team members respectfully, maintain high standards of conduct on shift, and stay calm when dealing with difficult or upset guests.
• Adapt quickly to operational changes, staffing shortages, and shifting priorities while keeping service on track.
• Give attention to guest feedback, coach the team to improve service, and take accountability for issues instead of shifting blame.
• Support training and ongoing learning by helping with training sessions, identifying skill gaps, coaching on recipes and procedures, and certifying new trainees.
• Create specialty coffee menus, support themed beverage programs, pair coffee with food in fine dining settings, and review recipe ideas and new product options with the Beverage Manager.
• Build a positive team environment, give regular feedback, and support cross-training and capability development.
• Track outlet needs, stock service and lobby bars as needed, manage monthly alcohol and mixer inventory, and reconcile it with purchases.
• Keep operational records, manage labor-related information, attend relevant meetings, and help ensure schedules and duties are completed.
• Use POS, inventory, and guest satisfaction tracking systems effectively.
• Coordinate requisitions, handle supplier interactions, and arrange maintenance or repairs for equipment when needed.
• Maintain professional dress, business conduct, and uniform standards while being ready to serve guests, including VIPs, at any time.
• Support budgeting, payroll, bookkeeping oversight, supply ordering, personnel selection, hiring procedures, discipline, and staff development as required.
• Contribute to hotel cleanliness, safety, operational standards, and reduction of complaints and workplace claims.
• Be flexible with VIP guest requirements, manage high-value coffee equipment responsibly, and handle multi-outlet inventory and par levels.
• Develop SOPs from practical expertise, train outlets in coffee preparation, latte art, and beverage sales, and coordinate with procurement for needed items.
• Carry out any additional duties assigned by the business or hotel based on operational needs.

Additional Information

Department: Food & Beverage

Location: Saudi Arabia - Al Khobar, Eastern, Saudi Arabia

The role requires strong attention to quality, guest service, teamwork, flexibility, and the ability to maintain high operational standards across multiple beverage points of service.