Logistics Manager

Company Overview

NMS Labs, with over five decades of experience, provides more than 2,500 testing services supporting forensic, criminalistic, public health, and clinical sectors. The organization values Quality, Integrity, Service, Innovation, and Engagement, striving to enhance public health and safety.

Job Summary

The Transportation Manager is responsible for coordinating logistics across the enterprise, managing specimen and supply movement through data-driven insights. This role leads the creation and maintenance of reporting systems, identifies shipment inefficiencies, and collaborates cross-functionally to optimize performance, service quality, and costs, directly improving company operations and financial outcomes.

Key Responsibilities

• Analyze and optimize the physical flow from kit preparation to lab results, minimizing handling and standardizing packaging.
• Develop work instructions compliant with regulations and industry best practices for packaging and labeling.
• Advise internal and external stakeholders on optimal logistics processes.
• Design and refine KPIs to encourage continuous enhancement of operations.
• Monitor shipment data, tracking costs, accessorial fees, adherence to shipping protocols, volume trends, and delivery timeliness.
• Oversee freight invoice validation and timely resolution of discrepancies against contracts and shipment records.
• Collaborate with cross-functional teams and logistics partners to resolve issues, improve billing accuracy, efficiency, and cost controls.
• Report transportation metrics and suggest improvements to senior leadership.
• Lead projects aimed at improving on-time delivery, specimen readiness, integrity, and cost management.
• Define and manage the logistics operating framework involving third-party logistics, couriers, and service coverage models, along with carrier contract strategy and performance standards.
• Maintain and negotiate carrier relationships and service agreements, ensuring aligned objectives for cost, service, and operational output.
• Act as the main liaison for resolving carrier-related concerns domestically and internationally.
• Establish and lead a cross-departmental specimen logistics council including operations, accessioning, client services, compliance, and IT.
• Work with Quality Assurance to establish and audit compliance protocols related to chain-of-custody, controlled substances, and biohazard handling.
• Manage incident responses for temperature deviations, lost or compromised specimens, and mislabeling.
• Stay current with industry regulations and adapt logistics models accordingly.
• Identify risks in transport processes and develop mitigation and contingency plans.
• Serve as a change advocate within Procurement for added value delivery.
• Perform additional duties as assigned.

Required Qualifications and Skills

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related disciplines.
• 5 to 7 years of experience in transportation planning or logistics, including carrier contracting and Service Level Agreements.
• Expertise in transportation and distribution operations.
• Strong background in process design, particularly Lean and continuous improvement methodologies.

Preferred Experience

• Prior experience in healthcare or laboratory logistics.

Knowledge, Skills, and Abilities

• Familiarity with regulated transportation environments and documentation standards.
• Strong analytical capabilities to interpret complex datasets and resolve inconsistencies independently.
• Excellent written and verbal communication skills to effectively present complex information to various stakeholders.
• Proven ability to manage multiple projects efficiently with strong time management.
• Experience with cold-chain and temperature-controlled shipping processes.
• Capability to lead vendor management and negotiation efforts.
• Proven leadership in managing organizational change.

Physical Requirements

• Ability to communicate verbally, stand, reach, and manipulate tools and equipment effectively.
• Capacity to alternate between sitting and standing for extended periods.
• Visual acuity with corrections as needed, including color, peripheral, distance, and depth perception.

Additional Information

Employment is contingent on a satisfactory nationwide background check and urine drug screening. NMS Labs is an Equal Opportunity Employer committed to diverse hiring practices without discrimination based on race, creed, sexual orientation, color, religion, sex, national origin, age, marital status, citizenship, disability status, veteran status, domestic violence victim status, arrest record, or genetic information.