Laundry Attendant

Role Overview

This position is responsible for supporting the hotel’s laundry and dry-cleaning activities in line with brand standards, safety requirements, and operational procedures.

Key Responsibilities

• Carry out laundry and dry-cleaning work according to the hotel’s standard process and operating guidelines.
• Manage linen and uniform movement through the prescribed laundry cycle and follow the set instructions carefully.
• Apply proper care methods for different fabric types and understand textile handling requirements.
• Operate laundry machines and related equipment with correct usage, upkeep, and attention to maintenance.
• Handle chemicals safely, store them properly, and use the right formulations while following health and safety rules.
• Escalate any equipment faults, operational issues, or concerns about linen and uniform condition to a supervisor without delay.
• Keep the laundry area and storage spaces clean, tidy, and well organized.
• Manage lost-and-found items with appropriate care and control.
• Take part in monthly stock checks and inventory activities.
• Complete daily checklists and maintain required records.
• Follow the hotel’s telephone etiquette standards.
• Report guest feedback, comments, or complaints promptly.
• Work in line with agreed timelines, schedules, and management deadlines.
• Read, update, and complete laundry logbooks and operational reports.

Additional Duties

• Arrive on time, wear the correct uniform and name badge, and maintain the required standards of grooming and hygiene.
• Deliver courteous, professional, and friendly service consistently.
• Build and maintain cooperative working relationships with teammates and other departments.
• Review and follow the employee handbook, along with hotel rules and procedures, especially those related to fire safety, hygiene, health, and workplace safety.
• Comply with all applicable local laws and regulations.
• Adapt to operational changes based on hotel business requirements.
• Perform other reasonable tasks within capability, including temporary redeployment to another department or area if needed to support service demands.
• Attend trainings and meetings whenever required.

Health, Safety, and Environment

• Report all actual or potential hazards immediately and ensure they are corrected.
• Be fully familiar with fire, emergency, and bomb procedures for the department.
• Help ensure emergency procedures are practiced, implemented, and enforced for the safety of guests and employees.
• Support the safety of everyone on the premises by following hotel rules and applicable laws carefully.
• Work safely at all times and avoid actions that could cause harm or injury.
• Use safe manual-handling techniques and follow health, safety, and environmental policies to reduce environmental impact and prevent pollution.

Confidentiality

• Protect confidential information, intellectual property, and databases in both physical and digital form.
• Follow internet and email usage policies.
• Keep all hotel, customer, staff, and transaction information confidential during employment and after leaving the organization.