IT Support Officer (Entry / Junior)

About the Role

DT Projects SA is seeking a motivated IT Support Officer at the entry or junior level to provide dependable technical assistance and help support our expanding team. This role is ideal for individuals passionate about solving tech issues, supporting users, and advancing their IT careers.

Key Responsibilities

• Deliver technical aid for hardware, software, and systems-related challenges.
• Troubleshoot and resolve user issues across various support channels.
• Set up, configure, and maintain IT devices including computers, laptops, and printers.
• Assist with creating user accounts, managing access rights, and system permissions.
• Conduct software installations, updates, and routine system maintenance.
• Track and document IT incidents, requests, and resolutions accurately.
• Maintain accurate records of IT assets and assist in managing support equipment.
• Work collaboratively with internal teams to ensure smooth technological operations.

Essential Requirements

• Basic knowledge of computer systems, hardware components, and networking principles.
• Familiarity with Windows OS, Microsoft 365, or typical business software applications.
• Experience or understanding of help desk platforms, ticket management, or remote support tools is advantageous.
• Strong problem-solving and analytical skillset.
• Effective communication and a customer-service oriented approach.
• Ability to prioritize tasks and collaborate well in a team setting.
• Enthusiasm for learning new technologies and enhancing technical expertise.

Perks and Benefits

• Hands-on exposure to modern IT environments and support technologies.
• Professional mentorship from seasoned IT specialists.
• Opportunities for training and career development in IT.
• Experience managing real-world IT infrastructure and technical projects.
• A supportive and collaborative work culture focused on learning growth.
• Attractive compensation alongside a comprehensive benefits package.