IT Site Support Specialist

About the Company

Seargin is an innovative multinational technology organization active in 50 countries, driving advancement in areas such as AI, financial analytics, and large-scale digital transformations for global enterprises.

Role Overview

We are seeking a seasoned IT Site Support Specialist to offer on-site IT assistance to both employees and clients. This role revolves around resolving technical issues, managing service requests through ServiceNow, aiding end users, and collaborating with specialized and third-level support teams.

Key Responsibilities

• Provide Level 1 and Level 2 IT support on-site.
• Support diverse IT equipment including PCs, laptops, mobile devices, printers, network hardware, and servers.
• Offer IT help locally and remotely via phone as needed.
• Identify, analyze, and resolve hardware and software problems.
• Handle and document incidents and service requests through ServiceNow.
• Maintain precise documentation regarding resolved issues.
• Engage with employees and clients to comprehend and fix tech problems.
• Determine if issues can be fixed directly or must be escalated.
• Escalate unresolved issues to relevant specialized teams or Level 3 support.
• Serve as a bridge between first-level support and internal IT departments.
• Keep knowledge bases current with solutions for frequent technical issues.
• Deliver user support in a professional and client-focused manner.

Requirements

• Completed education as IT Service Technician, IT Systems Electrician, IT Specialist for System Integration, or equivalent work experience.
• Previous background in Level 1/Level 2 IT or site support roles.
• Fluency in both written and spoken German.
• Proficiency in English (written and verbal).
• Valid German driving license.
• Hands-on experience with Windows 10/11 and Windows Server environments.
• Proficiency managing Active Directory and Azure Active Directory.
• Experience with Microsoft Intune, SCCM, and Microsoft 365/Office 365.
• Familiarity with ticketing and IT service management platforms.
• Strong diagnostic and problem-solving capabilities.
• Excellent communication and customer service aptitude.
• Ability to work autonomously and escalate issues when necessary.

Additional Preferred Skills

• Knowledge of MFA solutions.
• Experience using BeyondTrust remote support software.
• Familiarity with ServiceNow or PeopleNow systems.
• Understanding of Savyint, Aruba networking, SecurePrint/SafeCom, BarTender software.
• Experience with VPN and remote access tools.

Work Location & Model

This role requires on-site presence at Flensburg, Schleswig-Holstein, Germany.

What the Role Offers

• Engagement in a practical IT support setting.
• Exposure to a wide array of Microsoft technologies and IT infrastructure.
• Collaboration with expert and advanced IT support teams.
• Direct influence on the daily IT experience of both staff and customers.
• Opportunity to enhance troubleshooting and IT service management expertise.

Contact

For further information, contact: kamil.michalik@seargin.com