IT Infrastructure Support Specialist

About the Role

Air Products is a pioneering industrial gases corporation known for innovation, operational excellence, and strong safety and environmental values. At the heart of our success is a collaboration-driven culture that inspires creative solutions across sectors such as aerospace, healthcare, and large-scale manufacturing projects worldwide.

Primary Responsibilities

• Ensure all cable management, labeling, and installations adhere strictly to both industry standards and Air Products DT/IT protocols.
• Oversee installation, termination, and testing of structured cabling solutions including Cat5e, Cat6, Cat6a, and fiber optics for diverse systems like data, voice, and CCTV.
• Execute fiber optic testing using OTDR and Fluke tools with proper documentation.
• Plan and organize IT room cabinet layouts, mount related equipment, and maintain precise cable management documentation.
• Conduct thorough inspections verifying communication cable installations meet project specifications.
• Manage external IT contractors, vendors, and service providers to coordinate DT infrastructure support services effectively.
• Troubleshoot and fix issues involving damaged or malfunctioning network cabling, connectors, and drops.
• Collaborate with DT project teams on installation and configuration tasks such as DMZ setups.
• Perform all onsite tasks in compliance with health and safety regulations, including adherence to safety work permits and risk assessments.
• Facilitate technical support for Microwave and Tetra tower installations by working closely with external vendors.
• Prepare, review, and maintain detailed inspection test reports and upload them to designated platforms like Aconex and OT.
• Set up and manage temporary IT infrastructure components such as network cabling, wireless access points, and VPN connectivity.
• Coordinate locally to remediate issues and deploy updates with other remote DIS teams focusing primarily on network and wireless services.
• Deliver local IT support ensuring IT standards and safety are maintained within assigned IT facilities.
• Provide IT support for industrial control systems at the site.
• Conduct network hardware upgrades and installations related to Maintain Viability projects when network technical support is not directly involved.

Required Skills and Attributes

• Strong technical aptitude and eagerness to learn emerging technologies.
• Self-motivated with ability to work independently and collaboratively in a remote environment.
• Excellent interpersonal and communication skills to engage effectively across organizational levels.
• Willingness to provide technical support beyond standard working hours, including weekends as needed.
• Sharp problem-solving capabilities coupled with a focus on customer satisfaction.
• Effective prioritization skills to handle urgent and competing demands appropriately.
• Adaptability to evolving work priorities, environments, and requirements.

Education and Experience

• Degree in Information Systems, Computer Science, or equivalent specialized training/certification with comparable work experience.
• Proficiency in English, both written and spoken.
• Prior experience in desktop support or IT infrastructure related roles.
• Competence with PC clients, encompassing:
  • Microsoft Windows 7 and Windows 10 operating systems.
  • Knowledge of TCP/IP networking, LAN/WAN configurations.
  • Remote connectivity including SSL and VPN solutions.
  • Printer setup, network troubleshooting, and HP printer hardware familiarity.
  • Basic understanding of software deployment and SCCM tools.
  • Proficient use of MS Office/O365 tools.
  • Knowledge of Microsoft SCEP and Windows Firewall configurations.
  • Experience with virtual desktop infrastructure or Citrix platforms.
• Additional desirable capabilities include:
  • Familiarity with Industrial Control Systems (ICS).
  • Awareness of broader IT infrastructure components such as networks, servers, security, and voice services.
  • Ability to coordinate with strategic vendors, third-party service providers, and support personnel.
  • Understanding of ITIL processes (Incident, Change, Problem management) as utilized within Air Products.

Additional Information

The position requires readiness to engage in off-hour support whenever necessary and emphasizes strict compliance with health and safety protocols, including the development and approval of Job Safety Analysis and risk assessments. The local coordination component involves interfacing with global DIS teams to ensure seamless IT infrastructure and network service support. Air Products’ culture encourages innovation and inclusion, advancing collaborative problem solving that drives growth and fosters a cleaner future.