International Voice Process Executive

About Ethical Den

Ethical Den is a digital agency specializing in creative technology and marketing solutions, partnering with businesses across various industries to establish strong digital identities, campaigns, and experiences.

Job Summary

This full-time role involves outbound international voice process sales, targeting clients in the UK, USA, and Australia. The position requires connecting with potential business clients via phone calls, identifying their needs, presenting Ethical Den's software and digital services, and generating qualified sales leads to bolster the company’s sales pipeline.

Key Responsibilities

• Perform outbound calls to prospective clients in UK, USA, and Australia markets.
• Engage professionally and confidently with international prospects.
• Explain Ethical Den’s software, web development, digital, and technology services clearly.
• Assess client business requirements to pinpoint suitable service opportunities.
• Stimulate interest and generate qualified leads and appointments.
• Follow up communications effectively through calls and authorized channels.
• Handle objections and initial inquiries with professionalism.
• Maintain accurate records of calls, leads, and client interactions in CRM systems.
• Meet daily, weekly, and monthly targets for calls, lead generation, and sales.
• Collaborate with sales and technical teams to address client queries.
• Represent Ethical Den with high communication standards internationally.

Products and Services

• Website design and development
• E-commerce solutions
• Custom software and web application development
• Mobile application development
• Business software solutions
• Comprehensive digital and technology services

Qualifications and Skills

• Fluency and confidence in spoken English with clear pronunciation.
• Proficient in professional telephone communication for international clients.
• Ability to understand diverse English accents from UK, US, and Australia.
• Strong listening skills and capability to communicate without rigid scripts.
• Skillfulness in handling queries, objections, and rejections during calls.
• Minimum 6 months experience in international BPO, voice processes, call centers, telesales, or similar fields preferred.
• Experienced in communicating with UK, USA, or Australian clients is highly desired.
• Background in outbound international calling, lead generation, and B2B sales advantageous.
• Prior exposure to selling technology, software, digital services, or IT products beneficial.

Preferred Candidate Traits

• Comfortable managing high volumes of outbound calls.
• Adept at initiating conversations with new prospects.
• Knowledgeable in professional telephone etiquette.
• Persuasive but not aggressive in communication style.
• Resilient with the ability to handle rejection and meet targets.
• Results-driven mindset with a focus on sales outcomes.
• Disciplined in following up and maintaining leads data.
• Team player with an international sales team orientation.
• Willingness to learn and explain technology services effectively.

Additional Information

Candidates may be assigned specific markets (UK, USA, or Australia) based on their skills and preferences. Shift timings will align with the respective international market schedule. Previous experience with a particular international process should be stated during application.

Eligibility

Applications are open to all candidates regardless of graduation status.

Important

Excellent spoken English and confident international communication skills are critical. Preference is given to candidates with international BPO experience serving UK, US, or Australian clients. This role offers growth potential in B2B international sales and technology sales beyond typical customer support functions.