Information Technology Support Engineer

Role Overview

SISL Global is hiring an entry-level IT support professional to provide deskside assistance in Ludwigshafen, Rhineland-Palatinate, Germany. The position centers on helping users with everyday technical issues, setting up devices and software, and supporting basic workplace IT operations.

What You Will Do

• Act as the first point of contact for IT incidents and service requests, including installation, moves, additions, and changes.
• Identify and fix common issues with laptops, printers, scanners, mobile devices, and other end-user hardware.
• Resolve standard software problems related to Windows, Microsoft Office, and basic business applications.
• Support the IT asset lifecycle by helping track equipment inventory, labeling, storage, allocation, and disposal coordination.
• Install and set up hardware and software so systems are ready for use and aligned with company standards.
• Provide on-demand smart hands and feet support for technology teams, including access support for communication rooms and basic coordination with vendors.
• Keep support logs, resolution notes, and asset details accurate and up to date in the relevant systems.

Job Requirements

• Hands-on deskside support capability for end-user IT issues.
• Ability to troubleshoot common hardware and software problems at a basic level.
• Working knowledge of Windows operating systems, Microsoft Office, and standard business applications.
• Familiarity with IT asset tracking and inventory handling.
• Experience or comfort with equipment setup, configuration, and simple on-site support tasks.
• Ability to assist technical teams with physical access and basic vendor coordination when required.
• Strong documentation habits for recording incidents, fixes, and asset information.

Additional Information

This role is described as a Band 1 position, which indicates a junior-level desktop support function focused on foundational technical assistance for end users. The work includes hardware and software installation, troubleshooting, and support for basic network connectivity concerns.

Requirement: Deskside support.