Guest Service Agent - English
Accor Global Reservation Centre
Rotorua, Bay of Plenty, New Zealand · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 કલાક પેહલા
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
At Novotel Rotorua Lakeside in New Zealand, you will play a key role as a Guest Service Agent, being the welcoming face for a diverse range of guests and ensuring they have memorable experiences. Your responsibilities span from smooth check-ins and check-outs to anticipating and fulfilling guest needs with a warm, professional touch, contributing to the hotel's welcoming atmosphere.
Key Responsibilities
- Greet and welcome guests warmly, managing diverse guest interactions daily.
- Conduct efficient check-in and check-out procedures with ease and professionalism.
- Proactively respond to guest inquiries and requests to enhance their stay.
- Handle billing and account settlements attentively at guest departures.
- Personalize guest experiences to create lasting positive impressions.
- Promote and upsell hotel offerings including Atlas Restaurant, Clarke’s Bar, and eco-friendly products.
- Work shifts scheduled from 7:00 AM to 3:30 PM or 3:00 PM to 11:30 PM.
About Accor
Accor operates over 5,600 hotels and 10,000 restaurants worldwide across 45 brands, offering an innovative approach to hospitality and a passion-driven culture. The company values courageously challenging conventions and providing an inclusive environment to its diverse team members and guests.
Benefits
- Access to discounted Accor rates worldwide for personal travel.
- Opportunities to enhance skills via company learning academies.
- Global career development prospects within the organization.
- Representation of Rotorua's unique tourism in a hospitality role.
Candidate Profile
- A passion for delivering exceptional guest service with genuine warmth.
- Ability to maintain composure, grace, and friendliness under pressure.
- Preference for organized and tidy work environments to enhance efficiency.
- Clear, confident, and respectful communication skills balancing assertiveness and friendliness.
Diversity & Inclusion
Accor is committed to fostering an inclusive workplace that respects individual differences and prioritizes skills and qualities in employment and development opportunities, including supporting candidates with disabilities.
Additional Information
Location: Novotel Rotorua Lakeside, Rotorua, Bay of Plenty, New Zealand
Job Reference Code: REF56320W
Job Schedule: Full-Time
Job Type: Permanent
Job Category: Rooms Department
Industry
Hospitality