Groups & Events Coordinator

About The Hoxton

The Hoxton in Charlottenburg, Berlin offers 234 bedrooms, a vibrant bar, and a distinctive meeting and events space called The Apartment dedicated to creative gatherings and brand experiences. This hotel is part of a collection known for blending style, value, and local community immersion, going beyond simply providing accommodation.

Role Overview

We are looking for a seasoned Groups & Events Coordinator to boost our growing groups and events sector. Reporting directly to the Groups & Events Manager, you will be pivotal in generating revenue through managing group, meeting, and event inquiries reactively, with occasional proactive outreach.

Primary Responsibilities

• Manage groups and events inquiries from initial contact to completion, ensuring prompt response via phone and email and delivering a memorable client experience.
• Handle your own pipeline including proposal development, contract handling, rooming list preparation, and final invoicing.
• Foster strong relationships both internally and with clients, prioritizing exceptional guest experiences.
• Collaborate with operational teams to coordinate all facets of confirmed meetings and events, making certain expectations are clearly communicated and fulfilled.
• Compile and present weekly function sheets during operations meetings confidently.
• Conduct venue tours and planning consultations with clients on-site.
• Develop and maintain long-term client relationships, identify opportunities for repeat business, and analyze trend data yearly.
• Manage key administrative tasks such as deposits, billing, and event system updates accurately.

Candidate Profile

• Experience in hotel group events or reservations with confidence in independently managing bookings.
• Exceptional attention to detail and ability to stay organized under fast-paced conditions.
• Fluency in German and English; additional language skills are advantageous.
• Proficiency with software applications including Outlook, Excel, Word; experiential knowledge of OPERA and/or Delphi is beneficial.
• Strong interpersonal skills to build professional trust with clients and team members.
• Ability to remain calm and solution-oriented while multitasking effectively.
• Collaborative attitude with a willingness to support team efforts without ego.
• Highly motivated, proactive, with a passion for teamwork and hospitality excellence.

Additional Benefits and Perks

• Opportunity to be part of an innovative international hotel group committed to brand growth.
• Competitive remuneration and numerous opportunities for professional advancement and rewards.
• 24 holidays annually plus bank holidays and additional volunteering leave.
• A workplace that encourages creativity, inclusivity, and rewarding experiences.
• Discounts across the larger Ennismore portfolio, retained even after leaving the company.
• Welcome perks such as a complimentary night stay and a meal for two at The Hoxton upon joining.
• Food provided during shifts through Pluxee benefits and vouchers.
• Regular social events including team gatherings and bi-annual celebrations.
• Annual diversity and inclusion events promoting learning and positive impact.
• Access to mental well-being support services with experts from OpenUp.
• Corporate discount programs and extensive learning opportunities via the Ennismore Learning platform.
• Public transportation coverage with a BVG ticket provided.