Full-Time Dispatcher

About the Role

Stock Transportation Ltd., a subsidiary of National Express LLC, operates over 2,800 school buses serving more than 35 school districts across Ontario, Nova Scotia, and Alberta. The company has a long history of excellence in pupil transportation and is backed by National Express Group, a leading global transportation provider. Our mission focuses on getting students to school safely, on time, and prepared to learn.

Responsibilities

• Manage and oversee daily assignments, including scheduling drivers, bus assistants, and allocating vehicles to cover routes, field trips, and charter services.
• Ensure timely completion of all driver and bus assistant tasks, both direct and indirect.
• Communicate detailed driving instructions to drivers for successful route execution.
• Provide routing assistance to drivers and allocate special service assignments as needed.
• Recommend disciplinary measures for part-time staff violating company rules, up to suspension or termination.
• Respond promptly to emergencies, coordinate emergency response efforts, arrange mechanical repairs, and assign backup drivers and vehicles to maintain route service.
• Inform district and customer service personnel of any route modifications, emergencies, accidents, breakdowns, or disruptions.
• Maintain accurate route documentation, including contract requirements, school and student information, route changes, maps, vehicle details, and driver data, ensuring compliance with school board and provincial regulations.
• Collaborate with Maintenance Supervisor to schedule vehicle servicing and repairs to avoid service interruptions.
• Adhere strictly to dispatch standard operating procedures.
• Address customer inquiries and concerns promptly and professionally, escalating unresolved issues to management when necessary.
• Uphold the highest ethical standards and report suspicious or inappropriate behavior to supervisors or managers.

Qualifications

• High school diploma or GED requirement.
• Previous experience in dispatching is preferred.
• Familiarity with local geography for effective route planning.
• Strong organizational and prioritization skills to manage competing demands effectively.
• Excellent communication skills to interact professionally in fast-paced or high-pressure situations, including interpersonal and telephone communication.
• Ability to comprehend and interpret customer instructions and documentation.
• Capability to work cooperatively and follow instructions.
• Comfort working independently and managing workload in a dynamic environment.
• Strong problem-solving abilities.
• Proficiency in using two-way and emergency radio communications.
• Experience with office equipment such as fax machines, scanners, copiers, zip drives, and telephone systems.
• Competence in Microsoft Office applications and computerized routing software.
• Ability to read and interpret street and road maps.
• Organizational skills to maintain accurate dispatch and routing records.
• Bilingual abilities considered an asset.

Additional Information

Stock Transportation is an equal opportunity employer committed to zero tolerance for any conduct contrary to company policies, including harassment, abuse, discrimination, and exploitation. The company prioritizes safeguarding and protecting all children and passengers.