Front Office Receptionist

About Ilara Hotels & Spa

Ilara Hotels & Spa, the premier hospitality division of Euphoria Guest Homes Private Limited, specializes in luxury accommodations, wellness, and gourmet dining experiences. Renowned for its blend of modern sophistication and traditional hospitality, Ilara operates upscale hotels and fine-dining venues that cater to a diverse clientele. The company aims to deliver exceptional guest satisfaction and advance in the 4-star hospitality space while providing career growth opportunities for service-driven professionals.

Role Overview

The Front Office Receptionist role is a full-time, on-location position at Ilara Hotels & Spa in Tada, Andhra Pradesh. The incumbent will warmly welcome guests, oversee check-in and check-out procedures, and manage room bookings and inquiries. Responsibilities include operating the reception desk, handling calls and emails, and supplying detailed information about hotel amenities and nearby attractions. Daily tasks also involve maintaining guest records, coordinating with housekeeping and other departments, processing payments, and ensuring the reception and lobby areas are kept orderly and inviting.

Key Responsibilities

• Greet guests upon arrival and assist with smooth check-in and check-out procedures.
• Manage room reservations and respond to guest inquiries effectively.
• Operate front office desk functions including phone call management and email correspondence.
• Provide accurate information regarding hotel services, amenities, and local points of interest.
• Maintain up-to-date guest records and coordinate communications with housekeeping and other departments.
• Handle guest payments and ensure financial transactions are processed correctly.
• Keep the reception and lobby areas neat and welcoming at all times.
• Address guest complaints and concerns promptly and professionally, upholding Ilara’s service standards.

Qualifications and Requirements

• Proven experience in customer service and guest-facing roles with a focus on courteous and efficient assistance.
• Previous reception or front office exposure involving check-in/out operations, reservations, and administrative duties.
• Excellent telephone etiquette with the ability to manage multiple inquiries calmly and efficiently.
• Strong verbal and written communication skills for clear interaction with guests and team members.
• Basic computer literacy and familiarity with hotel property management or reservation software (training is available).
• Detail-oriented and organized with dependable record-keeping and scheduling skills.
• Readiness to work onsite in Tada with flexible shifts, including weekends and holidays, as typical in hospitality.
• Experience in hotel or hospitality settings is advantageous; hospitality-related certification or diploma preferred but not essential.