Front Desk Agent - Arabic Speaker

Role Overview

Al Maha Arjaan by Rotana is seeking a proactive and self-driven Front Office professional to join the team as a Front Desk Agent. In this role, you will deliver polished, guest-centred service and help ensure every stay is smooth, welcoming, and memorable.

Key Responsibilities

• Deliver fast, polite, and efficient service to guests from arrival to departure, with a focus on personal attention and high satisfaction.
• Welcome guests by name whenever possible and accompany them to their room so they feel anticipated and comfortable.
• Offer in-room and hotel familiarisation support and respond to guest enquiries and requests related to hotel activities.
• Keep current with hotel details and local services, including opening hours, offers, events, attractions, and other useful information for guest queries.
• Track daily room rates and occupancy levels to support accurate front office operations.
• Handle front desk cashiering duties correctly and follow all established systems, policies, and procedures.
• Manage guest accounts from check-in through check-out and ensure all incidental charges are posted accurately in the front office system.
• Protect guest privacy by ensuring personal information is not disclosed.
• Maintain a solid understanding of hotel policies, procedures, service standards, facilities, and current happenings.

Education and Experience

The ideal candidate should hold a degree in hospitality and have prior experience in the Front Office department of a hotel. Strong written and spoken English is required, and knowledge of an additional language is also important. Prior exposure to Opera and good computer skills will be an advantage.

Competencies and Working Style

You should be guest-focused, energetic, confident, and proactive, with an approachable and engaging personality. The role calls for someone who performs well under pressure in a busy environment, works effectively with others, and is comfortable in a multicultural setting.

Desired Competencies

• Clear understanding of the job
• Accountability and ownership
• Respect for individual differences
• Strong customer orientation
• Flexibility and adaptability
• Team collaboration

Additional Information

This position requires an Arabic-speaking Front Desk Agent for an onsite full-time role in Abu Dhabi, United Arab Emirates.