Fitness & Spa Receptionist

About the Role

The Radisson Blu Hotel & Spa in Limerick is seeking a Fitness & Spa Receptionist to join our acclaimed Spa team. This role is essential in delivering outstanding service to guests and fostering a welcoming and relaxing atmosphere in the Spa & Leisure centre.

Key Responsibilities

• Deliver exemplary customer service at all times.
• Warmly welcome guests upon arrival with a polite and professional demeanor.
• Respond effectively to Spa and Leisure Centre inquiries, converting these into bookings and memberships.
• Efficiently manage daily booking systems, ensuring all reservation details are accurately recorded.
• Schedule spa treatments and monitor staff availability to guarantee timely services.
• Maintain thorough knowledge of treatments, services, and current promotions.
• Handle billing processes at reception and reconcile funds accurately at shift and daily closures.
• Execute opening procedures and checklists precisely each day.
• Adhere to operational procedures, codes of conduct, and appearance standards consistently.
• Support administrative tasks such as purchasing, receiving, and inventory management.
• Guide members on the safe and proper use of gym equipment.
• Perform cleaning duties as required to maintain high hygiene standards; maintain daily, weekly, and monthly cleaning schedules and records.
• Collaborate with Spa Attendants to ensure facilities are clean and amenities like towels are replenished regularly.
• Carry out chemical checks for the pool and jacuzzi following prescribed schedules, including bacteria and pH testing.
• Conduct daily checks on the steam room and sauna as per guidelines.
• Perform facility walkthroughs during shifts to ensure maintenance of standards and cleanliness.
• Maintain a safe environment by conducting health and safety checks and reporting issues to management.
• Actively seek to generate new business through lead generation, sales calls, club tours, and membership sales.
• Engage proactively in member retention through the Member CRM process as directed by the Leisure Centre Manager.
• Drive revenue growth by upselling services and products to customers.
• Order necessary amenities and supplies for the facility when needed.

Candidate Requirements

• Strong communication and excellent customer service skills.
• Competence with computer systems and front-desk software; experience with Trybe is an advantage.
• Willingness to work varied shifts including weekends, mornings, and evenings.
• Experience in leisure, hospitality, or receptionist roles is highly desirable.
• Qualifications in Lifeguard duties, First Aid, or as a Fitness Instructor are beneficial.

Package and Benefits

• Competitive weekly salary and comprehensive benefits package.
• Opportunity to work within an established spa environment.
• Participation as part of a supportive and professional team.
• Prospects for career progression within The iNUA Collection.
• Exclusive discounts across the group for employees and their families and friends.

Additional Information

Radisson Blu Limerick is proud to be recognized by the Failte Ireland Employer Excellence Program as an outstanding employer for 2026.

We look forward to receiving your application.